[jaws-uk] Re: J12 is asking for a new activation licence?
- From: "Amro Bilal" <info@xxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 25 Oct 2010 12:41:41 +0100
Yes Robin, it is messed up I agree. But my brother did not have to use up
another activation - he has no activation counts left anyway. The problem was
to get J12 to recognise that the SMA of my brother's Jaws copy is valid for J12
and that he is authorised to use J12 in full mode rather than only in a forty
minute demo mode. So I would say just go ahead and run the authorisation
process and hopefully it will work without the need to ring S&S again.
Cheers,
Amro
----- Original Message -----
From: Robin Clayden
To: jaws-uk@xxxxxxxxxxxxx
Sent: Monday, October 25, 2010 12:13 PM
Subject: [jaws-uk] Re: J12 is asking for a new activation licence?
Hi,
Ok, just seems strange that I have to use up another activation licence
again, S 'n S said something about if I hadn't activated the product since
renewing my SMA in July there, the new version doesn't know I already have this
pc activated with J11.
Just doesn't make sense to me, never had to do this before, so long as my
product SMA was alive, I've never had to go activate the next version I
install.
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Amro Bilal
Sent: 25 October 2010 12:07
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: J12 is asking for a new activation licence?
Robin, my brother had the same problem and we've just sorted it out. His SMA
is up to date and he is authorised to use Jaws 12. However, when he installed
J12, he got a message saying that his authorisation was only valid to an
earlier version of Jaws. What we did was to ignore that message and just
authorise J12 as if it was a new installation i.e. going through all the steps
including inserting the CD that has my brother's Jaws serial number on it. It
took a little longer than usual for the authorisation to go through but all
worked fine at the end.
Good luck.
Amro
----- Original Message -----
From: Robin Clayden
To: jaws-uk@xxxxxxxxxxxxx
Sent: Monday, October 25, 2010 10:44 AM
Subject: [jaws-uk] J12 is asking for a new activation licence?
Hi,
Downloaded and installed J12 but it's asking me to re activate the
product as my activation on this computer is for an earlier version.
Does this mean I have to use up another licence.... I don't have any
left so I'd need to ask for a reset?
I've just checked with S&S and my SMA is up to date.
Gone back to J11 for the meantime.
Kind regards,
Robin Clayden, Telecoms
Edinburgh College of Art,
74 Lauriston Place,
EDINBURGH EH3 9DF.
T: +44 0 131 221 6000
E: r.clayden@xxxxxxxxx
W: http://www.eca.ac.uk
Edinburgh College of Art (eca) is a charity registered in Scotland, number
SC009201
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