Hi, Ok, just seems strange that I have to use up another activation licence again, S 'n S said something about if I hadn't activated the product since renewing my SMA in July there, the new version doesn't know I already have this pc activated with J11. Just doesn't make sense to me, never had to do this before, so long as my product SMA was alive, I've never had to go activate the next version I install. From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Amro Bilal Sent: 25 October 2010 12:07 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: J12 is asking for a new activation licence? Robin, my brother had the same problem and we've just sorted it out. His SMA is up to date and he is authorised to use Jaws 12. However, when he installed J12, he got a message saying that his authorisation was only valid to an earlier version of Jaws. What we did was to ignore that message and just authorise J12 as if it was a new installation i.e. going through all the steps including inserting the CD that has my brother's Jaws serial number on it. It took a little longer than usual for the authorisation to go through but all worked fine at the end. Good luck. Amro ----- Original Message ----- From: Robin Clayden <mailto:r.clayden@xxxxxxxxx> To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, October 25, 2010 10:44 AM Subject: [jaws-uk] J12 is asking for a new activation licence? Hi, Downloaded and installed J12 but it's asking me to re activate the product as my activation on this computer is for an earlier version. Does this mean I have to use up another licence.... I don't have any left so I'd need to ask for a reset? I've just checked with S&S and my SMA is up to date. Gone back to J11 for the meantime. Kind regards, Robin Clayden, Telecoms Edinburgh College of Art, 74 Lauriston Place, EDINBURGH EH3 9DF. T: +44 0 131 221 6000 E: r.clayden@xxxxxxxxx W: http://www.eca.ac.uk Edinburgh College of Art (eca) is a charity registered in Scotland, number SC009201 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq Edinburgh College of Art (eca) is a charity registered in Scotland, number SC009201