[jaws-uk] Re: Issues reading PDF's / Convenient OCR

  • From: Sarah Stephenson-Hunter <sarah.stephenson-hunter@xxxxxxxxxxxxxx>
  • To: "jaws-uk@xxxxxxxxxxxxx" <jaws-uk@xxxxxxxxxxxxx>
  • Date: Wed, 3 Apr 2019 08:44:26 +0000

Hi,

It's happening on all pdf documents which is weird as I used to be able to at 
least read some of them.

Many thanks,

Sarah


-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Ismail Saloo
Sent: 02 April 2019 20:38
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Issues reading PDF's / Convenient OCR

Your problem can happen if the document hasn't been produced in PDF properly. 
Does it happen on all PDF documents?


-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx <jaws-uk-bounce@xxxxxxxxxxxxx> On Behalf Of 
Sarah Stephenson-Hunter
Sent: Tuesday, April 2, 2019 4:26 PM
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Issues reading PDF's / Convenient OCR

Hi all,
I've recently started a new job and am using Jaws 2018 on both a Windows 10 
laptop and desktop.

I have previously been able to read PDF's ok or if necessary have used the 
convenient OCR ability in Jaws to access image pdf's.  On both machines when I 
open a PDF Jaws doesn't read any of the text even if I use the Jaws cursor and 
it isn't given me the message I'm used to to ask if I'd like to run convenient 
OCR.  Similarly if I save the file and then go to the applications menu and 
choose the option to "recognise with Jaws" nothing happens.

This is really frustrating and I could really do with being able to access 
pdf's.

Any help / suggestions great fully appreciated.

With kind regards,

Sarah


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