HI Shirley, Here are some instructions , which you may find helpful. How to amend Collapsed messages in outlook express. In outlook express, go into the view menu with ALT V, then press right arrow > to current view, then press > up arrow till you hear "group messages by conversation", it sounds like > you've got this turned on > so press enter to turn it off again. Kind regards, John Hosch ----- Original Message ----- From: "shirley clow" <shirley.clow@xxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Tuesday, November 12, 2013 11:11 PM Subject: [jaws-uk] Help please. Can anyone tell me why some e-mails in Outlook Express are coming up as collapsed and when I arrow right they change to expand. How do I get rid of this?... Many thanks, Shirley. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq