[jaws-uk] FW: [VICUG-L] Fw: jaws 12 loses focus, I'm not the only one saying that, From: wd8oep2464@xxxxxxxxxxxxx
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Tue, 8 Feb 2011 21:40:51 -0000
Many of you have complained about JAWS loosing focus, so the following
will be of interest to those who have.
That said, you'll probably be best to call your local dealer.
George.
________________________________
From: Visually Impaired Computer Users' Group List
[mailto:VICUG-L@xxxxxxxxxxxxxxxxxx] On Behalf Of Harry Brown
Sent: 08 February 2011 19:10
To: VICUG-L@xxxxxxxxxxxxxxxxxx
Subject: [VICUG-L] Fw: jaws 12 loses focus, I'm not the only one
saying that, From: wd8oep2464@xxxxxxxxxxxxx
Hi all,
Just got this from Grant at Freedom Scientific.
So, if anybody out there has a jaws losing focus issue, he tells us
what to do, below.
Harry
----- Original Message -----
From: Freedom Scientific Technical Support
<mailto:spt@xxxxxxxxxxxxxxxxxxxxx>
To: wd8oep2464@xxxxxxxxxxxxx
Sent: Tuesday, February 08, 2011 11:42 AM
Subject: RE: jaws 12 loses focus, I'm not the only one saying that,
From: wd8oep2464@xxxxxxxxxxxxx
Dear Harry:
Thank you for contacting Freedom Scientific Support.
When JAWS looses focus, a message has been placed in JAWS that advises
the user rather than JAWS just hanging. This message is expected when
focus is lost.
If this is continually happening, this is evidence of a possible JAWS
video issue. Video issues must be handled over the phone with the
assistance of a technician. Please call our support hotline at
727-803-8600. We are open from 8:30 to 5:00 eastern time, Monday
through
Friday. We are happy to assist over the phone.
If you have any additional questions, please don't hesitate to
contact
us.
Thank you for choosing Freedom Scientific!
If replying to this message, Be sure to include all previous
correspondence pertaining to this issue so that we might more quickly
assist you.
Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com
Our Mission
To develop, manufacture and market innovative technology-based
products
and services that those with vision impairments and learning
disabilities use to change their world.
-----Original Message-----
Sent: Friday, February 04, 2011 5:20 PM
To: Freedom Scientific Technical Support; Bill Bryan
Subject: jaws 12 loses focus, I'm not the only one saying that, From:
wd8oep2464@xxxxxxxxxxxxx
Support
Name is = Harry Brown
E-mail address is = wd8oep2464@xxxxxxxxxxxxx
Product = Jaws 12
User subject description is = jaws 12 loses focus, I'm not the only
one
saying that
-- Start comment or suggestion --
Hi there,
I've been contact with 15 to 20 people who are all Jaws 12 users.
Five
of them, were in a transcribers class in Iowa. Jaws 12 is losing
focus,
completely. They told me "Harry, I could be typing in a Windows, and
all the sudden, Jaws 12 takes me to another completely different
window,
and just lose focus."
Now I'm not a Jaws 12 user, and I'm glad I'm not, from all these
comments these folks have come to me about.
We really need Jaws 12 fixed, so it doesn't lose focus.
take care,
Harry
-- End comment or suggestion --
* * * End of document * * *
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