[jaws-uk] FW: Freedom Scientific - Technical Support Request

From: "Mujtaba Merchant" <mujtabam@xxxxxxxxx>
To: "Mujtaba Merchant" <mujtabam@xxxxxxxxx>
Date: Wed, 13 Mar 2013 22:51:28 +0530
Look at the silly support you get after your company pays $1000 for their
product! I am extremely dismayed with their response towards my support
querry. No wonder NVDA with their crippled resources is still trying and
striving hard to bring the best support to their consumers and that too for
free!

-----Original Message-----
From: Mujtaba Merchant [mailto:mujtabam@xxxxxxxxx] 
Sent: Wednesday, March 13, 2013 10:45 PM
To: 'Freedom Scientific Technical Support'
Subject: RE: Freedom Scientific - Technical Support Request

Hello,

Thank you for your email.

I am working with a company, the company has Symantec installed on all the
computers. If JAWS cannot support Symantec, shouldn't your team work with
Symantec to address the differences? If not can't you and your team have a
work around to accommodate the differences in order to have your product
work in accordance to what my employer paid for? OR would you rather have a
blind guy based in India lose his job and all hope of survival in a
corporate environment?

Today due to sight loss, I feel incompetent in my work place. I was
extremely confident with JAWS helping me in being able to get back to the
workforce. Kindly advice if this is going to be addressed in the next 1
month or not? I am no silly off the street and do not believe in begging for
pennies and do not wish that my company question my integrity when it comes
to my knowledge and skill.

I am attaching the details of the registration of the product if it is of
concern to you. I am expecting a resolution at your earliest as a patch or
an agreement with Symantec to resolve the limitations that you might have
with them.

-----Original Message-----
From: Grant Downey [mailto:Gdowney@xxxxxxxxxxxxxxxxxxxxx] On Behalf Of
Freedom Scientific Technical Support
Sent: Wednesday, March 13, 2013 9:29 PM
To: mujtabam@xxxxxxxxx
Subject: RE: Freedom Scientific - Technical Support Request

Hello

Thank you for contacting Freedom Scientific Support.

JAWS does not have built in support for Symantec Anti Virus software. It is
known not to be accessible with JAWS.

We suggest 1: Microsoft Security Essentials Or 2. Vipre from Sunblet
software.
http://www.sunbeltsoftware.com

These are two out of many anti-virus programs, but they are known to work
well with JAWS.


If you have any additional questions, please don't hesitate to contact us.

Thank you for choosing Freedom Scientific!

If replying to this message, Be sure to include all previous correspondence
pertaining to this issue so that we might more quickly assist you.

Kind Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx Visit our website at:
http://www.freedomscientific.com

Our Mission
To develop, manufacture and market innovative technology-based products and
services that those with vision impairments and learning disabilities use to
change their world.



-----Original Message-----
From: mujtabam@xxxxxxxxx [mailto:mujtabam@xxxxxxxxx]
Sent: Tuesday, March 12, 2013 11:18 AM
To: Freedom Scientific Technical Support
Subject: Freedom Scientific - Technical Support Request

To = support@xxxxxxxxxxxxxxxxxxxxx

Subject = Freedom Scientific - Technical Support Request
==================================================
        Customer Name = Mujtaba Merchant
       E-mail address = mujtabam@xxxxxxxxx
                Phone = 8050550969
         Product Name = JAWS
        FW/SW Version = 14
        Serial Number = Don't Know

<Begin Brief Description>
JAWS 14 not responding as expected on company computer Symantec suspec <End
Brief Description>

Begin Reproduce Steps
Use communicator and other products for communication on company computer. 
Does JAWS behave differently with a computer that has Symantec Anti Virus
software installed on it? If yes, are there any settings that need to be
changed on Symantec to allow JAWS to work like the way it should?

I asked this because, I did encounter some weird behaviour with JAWS on my
work computer. For example, we use Microsoft Communicator as a Instant
Message client, when I move to the contact list of communicator, it reads
out the name of the contact but not the status. And sometimes, it reads out
overlapping names in the contact list, and other times it reads out the
status of the contact. It's difficult to tell whether the contact is online,
offline, in a meeting or away.

Kindly advise. I am using JAWS 14 on a Windows 7 Operating system.

Sometimes JAWS just starts reading everything on the screen randomly and I
can't use the control key to shut it up!

End Brief Description

             Referrer = http://www.freedomscientific.com/support.asp
             FormName = TECHNICAL-SUPPORT
          Form Source = FSWebsite
                   ID = TECHNICAL-SUPPORT
            Date/Time = 3/12/2013 11:17:31 AM Eastern Time

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[jaws-uk] FW: Freedom Scientific - Technical Support Request

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