[jaws-uk] Re: Experiencing error message during installation process

  • From: Mostafa Almahdy <mostafa.almahdy@xxxxxxxxx>
  • To: jaws-uk@xxxxxxxxxxxxx
  • Date: Tue, 3 Jan 2017 20:17:39 +0200

Thanks Steve

On 1/3/17, Steve Griffiths <Steve.Griffiths@xxxxxxxxxxxxxxxx> wrote:

Hi Mostafa,
Are you using an account with admin privileges? You need to be in order to
install JAWS. One way to find out is to open the Start menu and search for
Change User, then choose Change User Account  Control settings. If you're
prompted to enter an admin username and password, then you're not using an
account with admin privileges. If you get no such prompt, then the account
you're in is OK.

A second possibility is the download is corrupt. Rename or delete the
downloaded file, then download it again and try to install once more.

If that doesn't solve it, I'd talk to your JAWS supplier. They ought to be
able to get some diagnositics from your computer that might help them come
up with a solution.

Steve

-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Mostafa Almahdy
Sent: 28 December 2016 23:55
To: jaws-uk <jaws-uk@xxxxxxxxxxxxx>
Subject: [jaws-uk] Experiencing error message during installation process

Hello everyone, I am attempting to install Jaws 18, December built on a 64
Bit machine. In the middle of the installation process, I get the
following:

Please wait
Please wait while your system is configured for JAWS.
Installing vcredist.

And then, the installation says the following:

Please wait
Please wait while your system is configured for JAWS.
Installing vcredist64

Please wait
Please wait while your system is configured for JAWS.
Installing UninstallUtilities.

Finally, the installation process interrupts with the following error
message:

JAWS Setup Package Error
The JAWS setup package could not install the required component RuntimeJAWS.
 The process will now exit.

I never encountered this error before. Therefore, I couldn't figure out what
is wrong.

Jaws experts, your top tips please, thanks.

Mostafa

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