Hi John, When e-mail is "collapsed" or "expanded", it usually means that you have applied some kind of sort. You will find that the messages are grouped in a similar way to files that are in Folders. As for the deleted box messages, do these appear to be spam, or are they genuine messages from people you know? George. ________________________________ From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of John Pudney Sent: 03 November 2005 12:18 To: Jaws uk Subject: [jaws-uk] Expand and collapse. Hi to you all. Can anyone please tell me what it means when Jaws announces that an e-mail in my In box is either expanded or collapsed and what I should do about it. I also am getting unread e-mails in my Deleted Box that I have never seen before. I have an idea that the two things are related. What can I do to stop this please? John.