Mandy, Try the following. 1. Press Alt+v. 2. Arrow down one to Current view sub-menue. 3. Right arrow once to, Show all messages. HTH Adrian Rowe ----- Original Message ----- From: Mandy To: Jaws-UK Sent: Saturday, February 02, 2008 11:21 PM Subject: [jaws-uk] Email Problem. I asked this twice of the AccessUK list with no response so am trying here because it is driving me crazy so apologies if it isn't a Jaws problem although it did happen after I tried installing the update to Jaws 9 and now it happens whichever version I am using. As I look down my list of emails some say collapsed and although if I cursor to the right they then say expanded, I don't want either. Sometimes they say unread when I know this is not the case and when I'm deleting I get asked do I want to delete others in the collapsed group or something like that. Please someone help: I am using Outlook Express. Mandy.