Joan, this is only a guess, might be something to do with that read messages in plain text check box in the options dialog being checked? Do they have this problem with all messages they receive? Cheers, Amro ----- Original Message ----- From: Joan Muir To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, March 07, 2005 8:55 PM Subject: [jaws-uk] Clicking on a Hyperlink Hi, Folks, I sent this query yesterday but have had no luck with a reply. Is anyone able to help me out please? Here is my message: Hi, Folks, Sorry, I know this was covered recently but I forget the solution. I have a friend who is unable to enter on a hyperlink in an Email and he is told that it is greyed out. Could anyone tell me if a setting is wrong? Thanks a lot. Best wishes, Joan.