Hi Tom, Up to 8 mb broadband is just that, up to. The speed you actually get depends upon a number of factors including how far you are from your exchange and the quality of the phone lines to your house. I don't know about BT but with my broadband supplier, I had to specifically request to be placed on the up to 8mb option because it uses a technique called interleaving which can vary the speed of the broadband dynamically. I suspect that your best chance of getting an answer is to persevere with the helpline and hope that you get a better response next time. HTH, Phil Medway philmedway@xxxxxxxxxxxxxxxx Tel: 01869 347639 mobile: 07980 519990 Skype: philmedway ----- Original Message ----- From: TOM REID To: jaws-uk@xxxxxxxxxxxxx Sent: Saturday, March 24, 2007 8:07 PM Subject: [jaws-uk] Re: Bt Broadband Desktop help Hi Pete, Thanks. Trying to get to the bottom of why I'm only getting 1.3 megs from BT total broadband when says should be getting up to 8. The link you gave me confirms figures. I wondered if broadband help could help. Phone line is okay, but, possibly there is a prob in extension socket. Spoke to a guy at BT Broadband help desk, but, he was chinese and I'm Scottish and there was interesting communication. Kept telling him I was blind,iE couldn't see and he kept asking what colour the box was and if I could see 2 screws... Tom ----- Original Message ----- From: Pete H To: jaws-uk@xxxxxxxxxxxxx Sent: Saturday, March 24, 2007 7:41 PM Subject: [jaws-uk] Re: Bt Broadband Desktop help Tom, You can download Flash Player from www.adobe.com if you want it, but if all you want to do is a speed test, you can go to one of many websites, here is the one I use: http://www.broadbandchoices.co.uk Anyway let us know how you get on. Regards, Pete H. ----- Original Message ----- From: TOM REID To: jaws-uk@xxxxxxxxxxxxx Sent: Saturday, March 24, 2007 7:13 PM Subject: [jaws-uk] Re: Bt Broadband Desktop help Hi Pete, Where do you get it from? Also, seems when I start broadband help, I go through a kind of resetup process. I just really want to run a speed check and diagnosis. Tom ----- Original Message ----- From: Pete H To: jaws-uk@xxxxxxxxxxxxx Sent: Saturday, March 24, 2007 5:26 PM Subject: [jaws-uk] Re: Bt Broadband Desktop help Yes, I downloaded it a couple of weeks ago, but you need Adobe Flash Player enabled in order to use it, but it works pretty well with JFW 8. Regards, Pete H. ----- Original Message ----- From: TOM REID To: jaws-uk@xxxxxxxxxxxxx Sent: Saturday, March 24, 2007 4:57 PM Subject: [jaws-uk] Bt Broadband Desktop help Anybody else using this. Have just downloaded upgrade and can't read it. Jaws 8, win xp home. Could get nothing out of bt broadband. Tom ------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.17/731 - Release Date: 3/23/2007 15:27 ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.17/731 - Release Date: 3/23/2007 15:27 -- This email has been verified as Virus free Virus Protection and more available at http://www.plus.net