[jaws-uk] Re: Bbc Iplayer

  • From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Sun, 21 Nov 2010 14:47:35 -0000

If JAWS doesn’t read Flash Start followed by the buttons in the Flash movie, 
either the Flash player is not installed or JAWS is set to ignore Flash 
content. As far as I can rememebr, this is not the default setting so it looks 
like the Flash player is not installed.

Iain

From: jane.askew@xxxxxxxxxxxxxxx 
Sent: Sunday, November 21, 2010 1:14 PM
To: jaws-uk@xxxxxxxxxxxxx 
Subject: [jaws-uk] Re: Bbc Iplayer

Hi John
Thanks for your interest ... all of you!

Yes i have witnessed this on the clients machine..i was teaching him.

http://www.bbc.co.uk/radio4/


when he clicks on a "listen again" link, a new browser window opens. there is a 
bit of info about the program as well as the play/pause/volume/timeline options.


yes the virtual cursor is active, now you say about flashplayer and pop ups 
though, that could be it !! and will be my first checking point. These commands 
work in itunes effectively, so it does only seem to be iplayer.


Jane 




--------------------------------------------------------------------------------
From: John Burling <j.burling@xxxxxxxxxxxxx>
To: jaws-uk@xxxxxxxxxxxxx
Sent: Sunday, 21 November, 2010 12:23:20
Subject: [jaws-uk] Re: Bbc Iplayer


Hi Jane. Have you yourself seen this happen on the client's machine, or are you 
just reporting what he has said? 

Can you give me the url of the page he is having the problem with, and an 
example of a specific link for which Enter and Space don't work? 

Is his virtual PC cursor active? 

Is he able to access non-iplayer links successfully? 

Has he got Flash Player installed, and is JAWS configured not to ignore Flash 
on web pages?

Sorry for all the questions, but I need as much information as you can provide.

Thanks.

John


--------------------------------------------------------------------------------

From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On 
Behalf Of jane.askew@xxxxxxxxxxxxxxx
Sent: 21 November 2010 11:52
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Bbc Iplayer


Hi John
We are both using internet explorer with windows 7 and both using version 12 
JAWS (i have the 40min demo version). 


He can tab around the browser window and each control can be made active (it 
turns orange), but neither the space or the enter key work to activate the 
option.


Jane



--------------------------------------------------------------------------------
From: John Burling <j.burling@xxxxxxxxxxxxx>
To: jaws-uk@xxxxxxxxxxxxx
Sent: Sunday, 21 November, 2010 11:07:23
Subject: [jaws-uk] Re: Bbc Iplayer 

Hi Jane.  Are you and the client both using JAWS, or only the client? What
version(s)? Is the virtual PC cursor active? 

What browser are you both using? What version(s)?

Thanks.

John


-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Jane Askew
Sent: 21 November 2010 10:00
To: JAWS Forum
Subject: [jaws-uk] Bbc Iplayer 

Hi

For some reason my clients keyboard strokes will not work through iplayer.
Space or enter is required to activate and play or pause a program. They
don't work. But everything works fine on my laptop. 

We both have the laptop keyboard setup. I have gone through the settings and
cannot replicate what is happening on the clients machine.

Any ideas?

Cheers

Jane askew 

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