[jaws-uk] Re: BT Broadband problems Babera.
- From: "susan mcdonald" <susan_mcdonald52@xxxxxxxxxxxxx>
- To: jaws-uk@xxxxxxxxxxxxx
- Date: Thu, 30 Nov 2006 16:38:13 +0000
Barbara,
Try sending an E mail to ?helpline@xxxxxxxxxxx
? detailing all the problems you are having with BT, your E mail will be
forwarded to the revelant people. I did this when I was having similar
problems with NTL, it took over a week to get the response but I received a
call from the top man himself and got everything sorted. GOOD LUCK
>From: "David" <david.tregellas@xxxxxxxxxxxx>
>Reply-To: jaws-uk@xxxxxxxxxxxxx
>To: <jaws-uk@xxxxxxxxxxxxx>
>Subject: [jaws-uk] Re: BT Broadband problems Babera.
>Date: Wed, 29 Nov 2006 19:05:16 -0000
>
>Barbara,
>
>I've been reading this thread with interest. I'm not with BT thank
>goodness
>but I have a friend who is and he describes very similar experiences. The
>most frustrating is that he keeps getting put through to people in India,
>or
>wherever, who he can't understand and they can't understand him.
>
>A lot has been said on this thread so won't repeat it. Whether your
>exchange is near or far, or whatever the problems are, if these characters
>in BT take your money then presumably they believe they can provide you
>with
>a service. All the rest is largely irrelevant to you. I would recommend
>if
>you pay by Direct Debit that you cancel it. They absolutely hate that and
>nothing prompts them more to act.
>
>Hope you resolve it soon.
>
>Regards
>
>David
>
>
>
>
>-----Original Message-----
>From: jaws-uk-bounce@xxxxxxxxxxxxx
>[mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Nigel
>Sent: 29 November 2006 18:46
>To: jaws-uk@xxxxxxxxxxxxx
>Subject: [jaws-uk] Re: BT Broadband problems Babera.
>
>
>Barbara,
>you could try being more assertive. Or just be sneaky and say you think
>the
>problem is with the telephone line.
>
>Nigel
>It's a dog eat dog world out there.
>----- Original Message -----
>From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
>To: <jaws-uk@xxxxxxxxxxxxx>
>Sent: Wednesday, November 29, 2006 2:57 PM
>Subject: [jaws-uk] Re: BT Broadband problems Babera.
>
>
> > I've tried ringing the faults line, but as soon as I say I'm having
> > problems
> > with Broadband they put me through to Broadband help straight away. When
>I
> > point out I don't want to be put through to Broadband help, they say the
> > faults line can't help me and that if my problems are with Broadband
>then
> > only that support line can help me.
> >
> >
> > Barbara Wilson
> > Email: barkingbabs@xxxxxxxxxxxxxxx
> > MSN: barkingbabs@xxxxxxxxxxxxxxx
> > Mobile: 07917710779
> > Donate to Guide Dogs at:
> > www.justgiving.com/cyder
> >
> > -----Original Message-----
> > From: jaws-uk-bounce@xxxxxxxxxxxxx
> > [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban
> > Sent: 29 November 2006 14:45
> > To: jaws-uk@xxxxxxxxxxxxx
> > Subject: [jaws-uk] BT Broadband problems Babera.
> >
> >
> > Dear Barbara,
> > I did not realise you were in Northern Ireland, but if you recall George
> > said not to phone BT Broad but after the weekend to phone the normal BT
> > faults line in Uk it is free phone 150 you have to press when asked the
> > right button for faults you will not finish up in an Indian call centre,
> > they may want to run a test automatically by asking you to leave you
>Tel.
> > number and of course if they see you have any kind of connection they
> > will
> > say it Ok.
> > Ignore all this and insist on speaking to an Engineer.
> >
> > I have done this so many times I can't count. every time we have heavy
> > rain my line gets dodgy.. If they send an Engineer complain bitterly
>ask
> > him if he is outsourced. ask him how far you are from the call centre.
> > grill
> > him about what they have been up to in your neck of the woods.
> > He if it is like here will be working for BT but outsourced. Finally
> > threaten to write to the Chairman and if you have a few lousy shares in
> > Bt.
> > threaten to sell them also. I know this sounds a bit tough but do it. If
> > you
> > are registered Blind you will have something called "total care! tell
> > them
> > you want your total care. In essence this means of course that if your
> > line
> > dies, they have to fix it with so many hours. Good Luck. Dorothy Ps If
> > others also have had problems all of you do the same.
> >
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