Thanks Steve, Will try this. It's odd that so far, only BBC Norfolk is causing me problems. Paul. ----- Original Message ----- From: "Steve Boynton" <stephen.boynton@xxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, April 15, 2009 12:02 AM Subject: [jaws-uk] Re: BBC site query : Hi Paul : Opening Internet Explorer press Alt T, which should land you on Delete : Browsing History, press enter and the first item should be Delete Tempory : Files press space bar, press space bar again to delete files then tab once : to delete cookies and repeat process . Hope this helps. : Regards Steve. : : ----- Original Message ----- : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : To: <jaws-uk@xxxxxxxxxxxxx> : Sent: Tuesday, April 14, 2009 11:33 PM : Subject: [jaws-uk] Re: BBC site query : : : > Hi, : > : > No I haven't and so could you please tel me how I go about removing temp : > files and cookies. : > : > Thanks : > : > Paul. : > ----- Original Message ----- : > From: "Amro Bilal" <amro_bilal@xxxxxxx> : > To: <jaws-uk@xxxxxxxxxxxxx> : > Sent: Tuesday, April 14, 2009 10:28 AM : > Subject: [jaws-uk] Re: BBC site query : > : > : > : Hi Paul, fearing to suggest the obvious, but have you cleared temp : > files, : > : cookies etc? Does this happen with all Jaws versions on your computer? : > You : > : could try the site with Firefox if you have it installed just to pin : > down : > : where the problem lies... : > : : > : HTH, : > : Amro : > : ----- Original Message ----- : > : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : > : To: <jaws-uk@xxxxxxxxxxxxx> : > : Sent: Monday, April 13, 2009 3:05 PM : > : Subject: [jaws-uk] Re: BBC site query : > : : > : : > : > Hi Joan, : > : > : > : > Thanks for your response. : > : > : > : > I should explain that I got no sound whatsoever and JAWS crashed : > : > altogether : > : > on both ocasions. : > : > : > : > The recorded mesaged you refer to is what you get normaly when there : > is : > a : > : > sports commentary on which the BBC are not allowed to broadcast over : > the : > : > internet. : > : > : > : > As I said before, I got complete silence/. : > : > The error mesage I got yesterday was read out by JAWS and there was I : > : > think : > : > and OK and a cancel button. : > : > : > : > This is the only BBC site to date where I have had this problem. : > : > : > : > Regards : > : > : > : > paul. : > : > ----- Original Message ----- : > : > From: "Joan Muir" <wjmuir.twadugs@xxxxxxxxxxxxxx> : > : > To: <jaws-uk@xxxxxxxxxxxxx> : > : > Sent: Monday, April 13, 2009 3:00 PM : > : > Subject: [jaws-uk] Re: BBC site query : > : > : > : > : > : > : Hi, Paul, : > : > : : > : > : I got onto the Listen Live part ok but an announcement told me that : > the : > : > : current programme could not be heard. This was either due to : > contractual : > : > : reasons or a temporary connection problem. It was just a recorded : > : > message : > : > so : > : > : maybe it happens often. : > : > : : > : > : Best wishes, : > : > : : > : > : Joan. : > : > : ----- Original Message ----- : > : > : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : > : > : To: <jaws-uk@xxxxxxxxxxxxx> : > : > : Sent: Monday, April 13, 2009 2:43 PM : > : > : Subject: [jaws-uk] BBC site query : > : > : : > : > : : > : > : > Hi all;, : > : > : > : > : > : > Just now I have attempted to access the "listen live" page on BBC : > : > : > Norfolk's : > : > : > site but each time I enter on this link, JAWS crashes and I had to : > : > turn : > : > my : > : > : > PC off and back on again. : > : > : > : > : > : > wonder if anyone could take a look and see why I am experiencing : > this : > : > : > problems. The link is: : > : > : > http://news.bbc.co.uk/local/norfolk/hi/tv_and_radio/ : > : > : > : > : > : > Last night when I tried, I got an error mesage up. This problem : > : > doesn't : > : > : > seem to be stopping me from accessing the other BBC local and : > national : > : > : > sites. : > : > : > : > : > : > Any help would be appreciated. : > : > : > : > : > : > Regards : > : > : > : > : > : > Paul. : > : > : > : > : > : > : > : > : > ** To leave the list, click on the immediately-following link:- : > : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : > : > ** If this link doesn't work then send a message to: : > : > : > ** jaws-uk-request@xxxxxxxxxxxxx : > : > : > ** and in the Subject line type : > : > : > ** unsubscribe : > : > : > ** For other list commands such as vacation mode, click on the : > : > : > ** immediately-following link:- : > : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : > : > ** or send a message, to : > : > : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : > : > : > : > : > : > : > : > __________ NOD32 4004 (20090413) Information __________ : > : > : > : > : > : > This message was checked by NOD32 antivirus system. : > : > : > http://www.eset.com : > : > : > : > : > : > : > : > : : > : > : ** To leave the list, click on the immediately-following link:- : > : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : > : ** If this link doesn't work then send a message to: : > : > : ** jaws-uk-request@xxxxxxxxxxxxx : > : > : ** and in the Subject line type : > : > : ** unsubscribe : > : > : ** For other list commands such as vacation mode, click on the : > : > : ** immediately-following link:- : > : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : > : ** or send a message, to : > : > : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : > : : > : > : : > : > : > : > : > : > ** To leave the list, click on the immediately-following link:- : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : > ** If this link doesn't work then send a message to: : > : > ** jaws-uk-request@xxxxxxxxxxxxx : > : > ** and in the Subject line type : > : > ** unsubscribe : > : > ** For other list commands such as vacation mode, click on the : > : > ** immediately-following link:- : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : > ** or send a message, to : > : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : > : > : > : > : > : > : > __________ Information from ESET Smart Security, version of virus : > : > signature database 4004 (20090413) __________ : > : > : > : > The message was checked by ESET Smart Security. : > : > : > : > http://www.eset.com : > : > : > : > : > : > : > : : > : : > : __________ Information from ESET Smart Security, version of virus : > signature database 4005 (20090413) __________ : > : : > : The message was checked by ESET Smart Security. : > : : > : http://www.eset.com : > : : > : : > : : > : ** To leave the list, click on the immediately-following link:- : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : ** If this link doesn't work then send a message to: : > : ** jaws-uk-request@xxxxxxxxxxxxx : > : ** and in the Subject line type : > : ** unsubscribe : > : ** For other list commands such as vacation mode, click on the : > : ** immediately-following link:- : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : ** or send a message, to : > : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : : > : > : > ** To leave the list, click on the immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > ** If this link doesn't work then send a message to: : > ** jaws-uk-request@xxxxxxxxxxxxx : > ** and in the Subject line type : > ** unsubscribe : > ** For other list commands such as vacation mode, click on the : > ** immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > ** or send a message, to : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq