Hi hazel, a total re installation of jaws will not harm, it can only make things better, if it was me I would do that any way. Hope that this helps. Regards Christopher Huby E-MAIL ADDRESS 1: christopher.huby@xxxxxxxxxxxxxxxx E-MAIL ADDRESS 2: c.m.huby@xxxxxxxxxx TELEPHONE NUMBER: 07967603395 -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Hazel Flannigan Sent: 18 October 2005 14:38 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Authorisation Hi There! Can anyone help! I have just sent my computer for an update! But now it has arrived back the jaws programme reverts back to 40 minute mode. The codes are entered and stored on the computer but it just does not seem to recognise this. I have loaded the authorisation disc again but a message comes up saying that something is locked! What should I do? Should I remove the Jaws programme and start again? Or is there some simpler way to get around this problem. I seem to be going round in circles. Any help would be greatly appreciated. Hazel.