Hi, Yes, this is expected. When you change certain hardware, you have to reactivate. I'm not sure if you'll loose a key or not, it's been so long since I've had to reactivate. I know that there are situations where you don't loose, and situations where you loose, a key. In any case, if you're count is low, contact activate@xxxxxxxxxxxxxxxxxxxxx and they'll reset the count. HTH, Matthew ----- Original Message ----- From: Richard Godfrey To: JAWS UK Sent: Friday, April 29, 2005 9:16 PM Subject: [jaws-uk] ACTIVATION QUESTION I've just installed some more memory - because Office 2003 appeared to have slowed down the PC a lot. Still seems pretty slow, and the JAWS 6.1 only now runs as a demo. Any thoughts please? Richard Godfrey Telephone: +44 (0) 1656-657516 Office 01656-643146 Can't get through? try mobile 07791-452593 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.10.3 - Release Date: 25/04/2005