Ann - have this resolved? -ed. Yours sincerely, Edward S. Rosenthal President and CEO Next Generation Technologies, Inc. (NGT, Inc.) 20006 Cedar Valley Rd. #101 Lynnwood, Wa. 98036 425-744-1100 ext.15 Fax: 425-778-5547 EM: edward@xxxxxxxxxxxx URL: http://www.ngtvoice.com Skype: ed.rosenthal7 -----Original Message----- From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Byrne Sent: Friday, April 27, 2012 6:28 PM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Fatal Error while installing J-Say the message is something like fatal error installation ended prematurely because of an error Has anyone seen this?JAWS 12.0.1170 is installed; Dragon pro 11.5 is installed and activated; Windows firewall is turned off. Microsoft Security Essentials and malware bytes are running, because I can't figure out how to turn them off without uninstalling. but I could do that. Would it help? I'm hoping this has happened to someone besides me????