[isapros] Re: Cisco Horror Story
- From: "Jim Harrison" <Jim@xxxxxxxxxxxx>
- To: <isapros@xxxxxxxxxxxxx>
- Date: Wed, 11 Jul 2007 13:45:25 -0700
What's really bad is that I've had to help customers recover from
similar scenarios created by self-styled "ISA consultants". Granted,
the community and market doesn't let them survive for long, but the
damage they do to the customer and ISA reputation is immeasurable...
-----Original Message-----
From: isapros-bounce@xxxxxxxxxxxxx [mailto:isapros-bounce@xxxxxxxxxxxxx]
On Behalf Of Thomas W Shinder
Sent: Wednesday, July 11, 2007 11:19 AM
To: isapros@xxxxxxxxxxxxx
Subject: [isapros] Re: Cisco Horror Story
Syphco guy sounds pretty typical -- they're trained to buy more Syphco
gear, but are clueless regarding what the customer needs are other than
that they need to buy more Syphco gear.
Thomas W Shinder, M.D.
Site: www.isaserver.org
Blog: http://blogs.isaserver.org/shinder
Book: http://tinyurl.com/3xqb7
MVP -- ISA Firewalls
> -----Original Message-----
> From: isapros-bounce@xxxxxxxxxxxxx
> [mailto:isapros-bounce@xxxxxxxxxxxxx] On Behalf Of Amy Babinchak
> Sent: Wednesday, July 11, 2007 12:17 PM
> To: isapros@xxxxxxxxxxxxx
> Subject: [isapros] Cisco Horror Story
>
> Ok, so I hijacked the thread but you mentioned Cisco...I have
> a story to
> tell.
>
> We have a non-client (I call anyone without a signed regular
> maintenance
> contract with us a non-client) small shop. It's a 4 PC
> Peer-Peer network
> running 1 app which is supported by the vendor. Which means
> they really
> have no use for us except when they trash a PC, every 9
> months or so. We
> installed this network and app about 4 years ago.
>
> So the owner is on the golf course and moans that it would be nice to
> access his app from job sites. They do a lot of in-home glass work and
> when there's a change in the scope of the job it sure would be nice to
> change the quote and place the order right then. Ah, his
> buddy says...MY
> IT department installed this fancy Cisco router so I can
> remotely access
> the office network. MY IT guy is Cisco certified and he owes
> me a favor;
> I'll send him over. Not only that but you can use my employee discount
> to buy one of these routers for yourself.
>
> Mr Cisco crawls out of a dark enterprise hole and arrives in a 4 user
> peer-peer network with PPOE DSL. (must have been some big favor) He
> proceeds to setup the Cisco VPN router. Opps, doesn't support
> PPOE. You
> need a static IP. Call AT&T. Spend money. Meanwhile, since he's there,
> he secures the network by turning off gobs of services which
> breaks the
> network. Must be AT&T's fault. You know how they are. Couple of days
> later, Mr AT&T arrives. Must have decided that the problem
> was that the
> second NIC was disabled in one of the PC's. He connects the AT&T modem
> to it and proceeds to setup Internet Connection Sharing taking the DSL
> router out of the loop. Gets 1 PC working. Can't figure out
> why the rest
> don't work. Must be a networking problem. The Internet works,
> call your
> IT person. He finally calls us on Friday night 4th of July
> weekend. See
> you on Monday. Monday my tech spends 1/2 a day out there figuring out
> what all of the changes were and putting it all back into the working
> order it was in before it was monkeyed with. She also sets up a NO-IP
> account, a strong password, forwards a port (using the DSL
> router) over
> to the PC he wants to access from any job very simply without
> having to
> mess with setting up VPN everywhere he goes. Voila.
>
> What should have taken maybe 1/2 hour to give him remote access to his
> PC instead caused him 5 days of down time and a Cisco VPN
> router not to
> mention a 1/2 day of labor from us. It works. Then he says,
> since I have
> the Cisco router, I may as well use it. If that happens we might get
> another 1/2 day of work out of him. :)
>
> -----Original Message-----
> From: isapros-bounce@xxxxxxxxxxxxx
> [mailto:isapros-bounce@xxxxxxxxxxxxx]
> On Behalf Of Jim Harrison
> Sent: Tuesday, July 10, 2007 11:55 AM
> To: isapros@xxxxxxxxxxxxx
> Subject: [isapros] Re: OT: Exchange 2007 on x86
>
> My wife just started her new job (DCAA auditor - she's
> STOKED!) and the
> IT guy that helped her get set up didn't understand why she said
> "..oh.." when they told her that they used Cisco as their firewall.
>
> ..she's so spoiled..
> :-p
>
>
> --
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