[isalist] Timeout issue driving me nuts...

  • From: "Tom Rogers" <trogers@xxxxxxxxxxxxxxxxxx>
  • To: <isalist@xxxxxxxxxxxxx>
  • Date: Tue, 16 Sep 2008 10:58:27 -0400

I have one ISA server (2006 SP-1) on a W2K3 SP-2 box, and we are having
a random time out error on only one website. (SalesForce.com)


The error message is always this...


Technical Information (for Support personnel) Error Code: 504 Proxy
Timeout. The connection timed out. (10060) IP Address:

Date: 9/16/2008 2:29:24 PM [GMT]

Server: isa.local.NET

Source: proxy 


I though I had it figured out, as an employee from Colorado was VPN'ing
in and using SalesForce.com through our internal network instead of his
own ISP, but he is no longer doing that and we still have the timeout
occurring. Salesforce.com's tech support has basically washed their
hands of it and said it is our ISA 2006 server. My Web Proxy timeout is
set to 1800 seconds - that's 30 minutes so it should never have a
timeout issue.


We run on RoadRunner's business class service with 7mbps download, 2mbps
upload (theoretical speed).


I don't know where to turn from here. Can anyone help me troubleshoot
this issue? We don't have this issue with any other websites through ISA


Is there a user friendly reader for the ISA web and fw log files? Is
there a tool to see who or what is taking how much bandwidth at a time?




Tom Rogers
Systems Administrator
Schneider Packaging Equipment


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