RE: Someone Else's Thoughts on ISA Server in SBS
- From: "Amy Babinchak" <amy@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Wed, 15 Feb 2006 19:08:40 -0500
Nice to see on this list. I work with a lot of those guys while at the
same time I am one of them. My clients are both without IT support or
supported by the Cad guy, or maybe the office manager. Even when I'm the
designated IT support for a small business client I only have control of
that network for maybe 3 or 4 hours a month. Although there might be
only 1 server and 8 users, there's still a lot going on and if you want
to see a small business thrive and grow...install SBS. It changes their
life and that's what makes it all worthwhile.
Amy
-----Original Message-----
From: Glenn [mailto:glenn.johnston@xxxxxxxxxxx]
Sent: Wednesday, February 15, 2006 5:14 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: Someone Else's Thoughts on ISA Server in SBS
http://www.ISAserver.org
After working in the small business arena for several years, something
small but important needs to be remembered.
You can't always blame the fellow doing the SBS server 'admin'.
I have done a number of small consulting peices for a number of
companies,
ranging in length from a couple of days to a couple of weeks. All to
often
I have come across the "No tech guy of there own", they run on the "Ring
a
techie when we need some thing done principle" so they have no
continunity. Or they have had someone doing basic desktop support, who
may
have have had some desktop training, They decide to go SBS, have
expected
the desktop guy to install it and support it, but have not been prepared
fork out for training for the poor guy, whoes left holding the can.
One company even said outright, 'Why should we pay 5K - 10K to train
him,
plus not have him around here for a couple of weeks, when he'll probably
up and leave within 6 months ?", My Reply "If you show your supporting
him, and he's learning something, he'll more be more likely to stay",
"Desktop support people, are a dime a dozen, they are expendable". There
are probably more companies out there with similar attitudes than there
should be, or that we would like to admit !
And there in lies the problem, in too many instances, the small company
management does not see any benefit to be gained in training, they see
training as a ticket for the guy to leave and get a support job with a
bigger company. I suspect in some intances they even blame the on site
guy
for having to spend money, getting outside support in.
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