RE: [SPAM] - Re: The ISACTRL and WSPSRV services do not start when you install ISA Server 2004 on a multiprocessor computer - Email found in subject
- From: "Steve Moffat" <steve@xxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Sun, 26 Sep 2004 16:07:18 -0300
Well it's time you fixed it then, isn't it....:>))
S
-----Original Message-----
From: Jim Harrison [mailto:jim@xxxxxxxxxxxx]
Sent: Sunday, September 26, 2004 3:18 PM
To: [ISAserver.org Discussion List]
Subject: [SPAM] - [isalist] Re: The ISACTRL and WSPSRV services do not
start when you install ISA Server 2004 on a multiprocessor computer -
Email found in subject
http://www.ISAserver.org
Bear in mind that two caveats exist here:
1 - the fix cannot work on Win2K because it doesn't properly report HT
processors
2 - it will not allow you to run ISA 2004 SE on a system with more than
4 processors
Jim Harrison
MCP(NT4, W2K), A+, Network+, PCG
http://isaserver.org/Jim_Harrison/
http://isatools.org
Read the help / books / articles!
----- Original Message -----
From: "Idan Plotnik" <idan@xxxxxxxxxxxxxxx>
To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
Sent: Saturday, September 25, 2004 23:37
Subject: [isalist] The ISACTRL and WSPSRV services do not start when you
install ISA Server 2004 on a multiprocessor computer
http://www.ISAserver.org
The ISACTRL and WSPSRV services do not start when you install ISA Server
2004 on a multiprocessor computer (884569)
_____
The information in this article applies to:
* Microsoft Internet Security and Acceleration Server 2004,
Standard Edition
SYMPTOMS
After you install Microsoft Internet Security and Acceleration (ISA)
Server 2004 on a multiprocessor computer, and then you restart the
computer, you experience both of the following symptoms:
* The following services do not start as expected:
ISACTRL
WSPSRV
* The following event is logged in the System log:Event Type:
Error
Event Source: Microsoft ISA Server Control
Event Category: None
Event ID: 14109
Date: date
Time: time
User: N/A
Computer: computer name
Description: The ISA Server Standard Edition cannot run. Either
the server is using more than 4 processors, or it is configured to use
the Active Directory service. Use the source location
100.281.4.0.2161.50 to report the failure. Contact Microsoft (R)
Corporation for more information.
In this scenario, the computer that you installed ISA Server 2004 on
does not have more than four processors.
CAUSE
This problem occurs if the following conditions are true:
* The computer that you install ISA Server on has more than two
processors.
* Hyper-Threading Technology (HT) is enabled on this computer.
This problem occurs because ISA Server 2004 incorrectly determines the
number of processors that are installed in a computer when
Hyper-Threading Technology is enabled. ISA Server 2004, Standard Edition
supports up to four processors. However, if you have Hyper-Threading
Technology enabled, ISA Server 2004 makes the following calculation to
determine the number of installed processors:
The number of physical processors multiplied by 2 equals the number of
logical processors in the computer.
Note The 2 value reflects the effects of Hyper-Threading Technology on
processor recognition.
Therefore, if the computer has four physical processors, ISA Server 2004
makes the following calculation:
4 x 2 = 8, where four physical processors are recognized under
Hyper-Threading Technology as eight logical processors.
In this scenario, ISA Server 2004 incorrectly determines that the
computer has eight processors.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article. Only
apply it to systems that are experiencing this specific problem. This
hotfix may receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the
next ISA Server 2004 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
<http://support.microsoft.com/default.aspx?scid=fh;%5bLN%5d;CNTACTMS>
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support
costs will apply to additional support questions and issues that do not
qualify for the specific update in question.
Important Although this problem occurs on both Microsoft Windows Server
2003-based computers and Microsoft Windows 2000-based computers, this
hotfix resolves this problem only if ISA Server 2004 is running on a
Windows Server 2003-based computer. The code update in this hotfix
functions correctly only on a Windows Server 2003-based computer.
Windows 2000 does not currently support accurate enumeration of
Hyper-Threading processors.
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later
file attributes) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC).
When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time Zone tab in
the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------------
02-Sept-2004 19:06 4.0.2161.81 171.768 Mspadmin.exe
MICROSOFT INTERNAL SUPPORT INFORMATION
If this hotfix is not posted for public download (meaning a public URL
for this hotfix is not provided in this article), distribution requires
technical lead, escalation team member, or manager approval and the
following information applies:
* To receive the hotfix, customers must be experiencing the bug
that is mentioned in the "Symptoms" section.
* You must track the customers you send this to and supply them
with the next service pack when it becomes available (if a service pack
is released).
This is scheduled to be included with ISA Server 2004 Service Pack 1.
WORKAROUND
To work around this problem, disable Hyper-Threading Technology on the
ISA Server 2004 computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about our support for Hyper-Threading
Technology, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/system/CEC/HT-Windows.mspx
For additional information about how hotfix packages are named, click
the following article number to view the article in the Microsoft
Knowledge Base:
816915 <http://support.microsoft.com/default.aspx?scid=;%5bLN%5d;816915>
New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view
the article in the Microsoft Knowledge Base:
824684 <http://support.microsoft.com/default.aspx?scid=;%5bLN%5d;824684>
Description of the standard terminology that is used to describe
Microsoft software updates
(c)2002 Microsoft Corporation. All rights reserved.
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Leading Network Software Directory: http://www.serverfiles.com
No.1 Exchange Server Resource Site: http://www.msexchange.org
Windows Security Resource Site: http://www.windowsecurity.com/
Network Security Library: http://www.secinf.net/
Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com
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