Re: Remote Control Without a Firewall
- From: "Jim Harrison" <jim@xxxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Mon, 10 Dec 2001 07:12:11 -0800
The biggest question is "what OS are the users running"?
If you've moved everyone to WinXP Pro, you already have a helpdesk
infrastructure in place, but figure those odds, right?
Jim Harrison
MCP(NT4, W2K), A+, Network+, PCG
http://isaserver.org/authors/harrison/
----- Original Message -----
From: Mike Chyril
To: [ISAserver.org Discussion List]
Sent: Monday, December 10, 2001 07:08
Subject: [isalist] Remote Control Without a Firewall
http://www.ISAserver.org
Mornin All,
For our support department we spend a lot of time "guessing, and hoping" the
clients are doing what we tell them to do to troubleshoot problems. While
Terminal Server is great for having people connect to us for product demo's and
training.. it cannot help with support.
We would like to use Conferencing server, but there are so many issues with
firewalls and setup on both server/client sides.
Just wondering if anyone is aware of a program that will allow our support
department to remotely control clients computers, without any special
configuration/firewall setup on the clients end?
Also keep in mind that we are only a 35-40 person company and are not looking
to spend 500-1000 per month.. cheaper the better for my boss J
Currently, we have an ISA box as our router/firewall setup for NAT.
Thanks!!
Mike Chyril MCSE
Systems Administrator
Spectra Computer Services
1-59 Scurfield Bvld.
Winnipeg, Manitoba
Canada R3Y 1V2
Phone: 204.489.9790 Ext.215
Fax: 204.488.5667
mike@xxxxxxxxxxxxxxxxxxxxx
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