Remote Control Without a Firewall
- From: "Mike Chyril" <Mike@xxxxxxxxxx>
- To: <isalist@xxxxxxxxxxxxx>
- Date: Mon, 10 Dec 2001 09:08:09 -0600
Mornin All,
For our support department we spend a lot of time "guessing, and hoping"
the clients are doing what we tell them to do to troubleshoot problems.
While Terminal Server is great for having people connect to us for
product demo's and training.. it cannot help with support.
We would like to use Conferencing server, but there are so many issues
with firewalls and setup on both server/client sides.
Just wondering if anyone is aware of a program that will allow our
support department to remotely control clients computers, without any
special configuration/firewall setup on the clients end?
Also keep in mind that we are only a 35-40 person company and are not
looking to spend 500-1000 per month.. cheaper the better for my boss :-)
Currently, we have an ISA box as our router/firewall setup for NAT.
Thanks!!
Mike Chyril MCSE
Systems Administrator
Spectra Computer Services
1-59 Scurfield Bvld.
Winnipeg, Manitoba
Canada R3Y 1V2
Phone: 204.489.9790 Ext.215
Fax: 204.488.5667
mike@xxxxxxxxxxxxxxxxxxxxx
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