You may want to check a few things in Outlook. I have all my internal clients setup to use word as default email editor and none have this problem. One thing I have run across in the past is drive mappings or files that don't exist anymore but are still evident in MS Office's cache. But keep in mind that this will apply to all of MS Office and will remove anything in the recent files list. To get rid of that cache do this; go to c:\documents and settings\specifyuserhere\recent\ and delete the contents. To do this as the user logs onto the network as I have done, simply add this to your VBScript somewhere; Kill ("c:\documents and settings\administrator\recent\*.*" also if you want this recent folder to not be able to be written to add the read only attributes to it or add it into the script as well to do so SetAttr ("c:\documents and settings\administrator\recent\*.*"), vbReadOnly Hope this helps Todd