RE: OT: Consultant/Admin Rant
- From: "Thomas W Shinder" <tshinder@xxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Thu, 24 Mar 2005 12:10:19 -0600
Hi Amy,
No problem with that. I understand your experience, and I see this all
the time myself.
My analysis is that people in the SBS space don't care for ISA because
there really isn't any good guidance for it. In order to get it to work
right on an SBS box, the SBS and ISA guys (like Jim) have to work long,
hard, hours to break ISA's fundamental design goal of that of a network
firewall. They have to make a lot of compromises and tweaks to turn ISA
into a mixture of host-based firewall and networkf firewall, which even
if some PM told they ISA dev team that is what they needed to do, the
end result was that they created a enterprise ready network firewall and
let the lab guys figure out how to munge it into ZoneAlarm for SBS :)
From conversations that I've had with a number of folks in difference
places and spaces, the key issues are:
* SBS PSS isn't too jiggy on the ISA/SBS combo
* They tell people to go to www.isaserver.org for help
* There's almost nothing there on www.isaserver.org re: SBS because
you're the only one who has contributed relevant content in this area
* The SBS customers go to the www.isaserver.org Web boards and get
nailed to the wall for co-lo'ing ISA on a DC/Exchange Server
* The SBS customers get sad and mad because they were told to go to
www.isaserver.org and then assailed by the crowd
* There is no SBS design doc on what was done with SBS to make it work
with the various ISA sceanrios and how they Wizes deviate from general
network security best practices
* And all the other things ... :)
I'm not much help because I don't know much about how SBS does things,
and I don't even work in spaces where its deployed. My expereinces with
just installing SBS 2003 and not letting me set things up "correctly"
out of the box, in terms of network settings, had me frothing at the
mouth. Just at Debi :-))
Thanks!
Tom
________________________________
From: Amy Babinchak [mailto:amy@xxxxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Thursday, March 24, 2005 6:57 AM
To: [ISAserver.org Discussion List]
Cc: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]
Subject: [isalist] OT: Consultant/Admin Rant
http://www.ISAserver.org
I don't have anywhere else for this, so sorry Tom but I've got to hijack
for minute. I don't think that I've ever done this before but since
attending the SBS Users Group Tour last night I've been in such a state
that I didn't sleep very well. I'm a member of the local group and we're
generally a small (30-ish) bunch of knowledgeable people but this event
was different. What's keeping me up at night? The sorry state of ISA
knowledge among people calling themselves small business consultants. I
handed out all the business cards I had after I scrawled my ISA blog
address on the back of them to these sorry souls. Unfortunately I didn't
have very many with me. Imagine their surprise when (gasp) a women came
to them with the answers they were looking for. All I got back was
st..st..stunned, ugh thanks. What kind of self respecting consultant
raises his hand in front of a crowd of 130 and says I had so much
trouble with my SBS install that I had to call business down critical
support to install it from the Action Pack?? Good God!!! The whole
purpose of the Action Pack is so you can learn the product not take up
the valuable time of Business Down Critical Support! Why didn't they
hang up on you? Then there was the guy that asked why Microsoft wasn't
helping him learn ISA and how there isn't any information available
anywhere and the two behind me that went on and on all night about how
ISA is only good for simple things and the ones in front of me that
spent the night trashing the product too. I was in ISA heck and it was
killing me to have to sit there quietly. When the presenters asked if
there were any MVP's in the room, there were none. There's a huge gap
here that needs to be filled. These guys are scaring me. If you run into
any of them please send them over to my blog. If it doesn't have what
they are looking for have them contact me and I'll get them what they
need. I don't want to be sitting in the same room with these kind of
guys ever again.
Amy
Harbor Computer Services
Small Business Computer Specialists
Client Blog: http://smalltechnotes.blogspot.com/
Tech Blog: http://isainsbs.blogspot.com/
Help: http://helpdesk.harborcomputerservices.net/
Website: http://www.harborcomputerservices.net/
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