Thanks, Jim. I am trying that out. regards Peter White -----Original Message----- From: Jim Harrison [mailto:jim@xxxxxxxxxxxx] Sent: Monday, February 18, 2002 10:07 AM To: [ISAserver.org Discussion List] Subject: [isalist] Re: Mercnet - cannot submit claims http://www.ISAserver.org Take a look in the FW...log on their ISA. An entry of "13301" tells you that the traffic was specifically refused. Also, you can look in the WEB...log for any "12202" errors for those connections. Jim Harrison MCP(NT4, W2K), A+, Network+, PCG http://isaserver.org/authors/harrison/ Read the books! ----- Original Message ----- From: "Peter White" <P.White@xxxxxxxxxxxxx> To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx> Sent: Monday, February 18, 2002 06:22 Subject: [isalist] Mercnet - cannot submit claims http://www.ISAserver.org Hi, I hope somebody can shed some light on this. I have a customer who cannot submit warranty claims to Mercnet through ISA server, but they can through a dialup internet connection. This customer was able to submit claims to Mercnet through the ISA server until the afternoon of Jan 3 when it stopped working. When using ISA they can order parts and validate Warranty clains. However when they click on the "submit" button they get an "Error on Page" message that does not appear if they use a dialup internet connection. I can submit Warranty claims to Mercnet using our ISA server here. I compared every setting on our ISA server to theirs and found the only difference (aside from LAT) was they were allowing SMTP and POP3 protocols. But they were doing that long before the Mercnet problem occurred. I installed the proxy client software on one of their pcs, created a filter to allow all traffic between their ISA and an ip that Mercnet gave me. It did not make any difference. Does anyone have any idea what to check next? Mercnet will not tell me what the Warranty claims submission programming is asking for that the Parts Ordering program is not asking for. thanks Peter White ------------------------------------------------------ You are currently subscribed to this ISAserver.org Discussion List as: jim@xxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub') ------------------------------------------------------ You are currently subscribed to this ISAserver.org Discussion List as: p.white@xxxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')