RE: In which Amy spends 5+ hours on the phone with PSS and ISA2004 still isn't installed...

  • From: "Amy Babinchak" <amy@xxxxxxxxxxxxxxxxxxxxxxxxxx>
  • To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
  • Date: Wed, 19 Oct 2005 19:27:31 -0400

Looks like I might have it resolved. 5 PSS guys and 3 days later. At
least I don't call with easy questions! I'll know tomorrow for sure but
apparently the install was unable to create the MSDE instance because
the performance counters were corrupt. Oddly, they worked in the corrupt
state but new ones couldn't be added. I'm going to re-try the ISA
install tomorrow evening but I'm very optimistic that this will have
resolved the problem.

WhewHooo!

Amy
 
Harbor Computer Services
Small Business Computer Specialists

Client Blog: http://smalltechnotes.blogspot.com/
Tech Blog: http://isainsbs.blogspot.com/
Website: http://www.harborcomputerservices.net/
 

 

-----Original Message-----
From: Jim Harrison [mailto:Jim@xxxxxxxxxxxx] 
Sent: Tuesday, October 18, 2005 10:04 AM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: In which Amy spends 5+ hours on the phone with
PSS and ISA2004 still isn't installed...

http://www.ISAserver.org

Take a look in %windir%\temp for any files named ISA*.log.
These are the more detailed component installation logs and may help
sort this out.

I don't' see anything here that suggests a registry permissions problem;
how do you come to that?
0x80040005 is a generic "catch-all" failure code, so it's not very
helpful until we "drill down" a bit further.

This KB query produces a few hits that may help you until then:
http://support.microsoft.com/search/default.aspx?qu=0x80040005 

-----Original Message-----
From: Amy Babinchak [mailto:amy@xxxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, October 18, 2005 5:15 AM
To: [ISAserver.org Discussion List]
Subject: [isalist] In which Amy spends 5+ hours on the phone with PSS
and ISA2004 still isn't installed...

http://www.ISAserver.org

I don't get it. This server was humming along with no visible problems,
everything was going smoothly and right on schedule until I got to the
ISA2004 install. I was doing the SBS SP1 installation which normally
takes about 4 hours. The process includes an upgrade from ISA2000 to
ISA2004. About 1/2 way through the upgrade bombs and the server reboots.
The server doesn't blue screen, the installation wizard bombs out and
the server reboots normally as if an invisible hand selected yes, reboot
now.

There are no events logged. Filemon captures info but we don't have an
opportunity to save it. There is no third party software running; no
non- Microsoft services enabled; nothing in startup enabled. Dell Open
Manage and APC were uninstalled prior to the SP1 installation. This is
not an OEM install. 

Tried the installation in safe mode with networking.
Tried reinstalling ISA2000 and then running the ISA2004 upgrade again.
Tried installation ISA2004 without ISA2000 on the server.
PSS verified that the SBS SP1 component did finish successfully.

The installation log shows: 0x80004005

"The wizard cannot install ISA Server 2004.  Try to install it again by
restarting this wizard.  If the problem persists, see
http://www.microsoft.com/windowsserver2003/sbs/support for additional
help and support." 

In the ISA2004 install log it says the following about the error:

SBSISA2K4SETUP: CreateProcess returned OK
SBSISA2K4SETUP: ISA2k4 setup completed before post config
SBSISA2K4SETUP: *** WaitingForMultipleObjects returned ERROR 0x80004005
SBSISA2K4SETUP: *** LaunchISA2k4NativeSetup returned ERROR 0x80004005
SBSISA2K4SETUP: *** Running ISA2k4 setup unattended returned ERROR
0x80004005
SBSISA2K4SETUP: Entering IsISA2k4Installed
IsISA2k4Installed returned FALSE
SBSISA2K4SETUP: ISA2k4 is NOT installed
SBSISA2K4SETUP: *** CSbsIsa2k4SetupCommit::CommitEx returned ERROR
0x80004005
SBSISA2K4SETUP: *** CommitEx returned ERROR 0x80004005
SBSISA2K4SETUP: Committer failed
SBSISA2K4SETUP: (error message is generic.)
SBSISA2K4SETUP: *** Commit returned ERROR 0x80004005
SBSISA2K4SETUP: *** Commit returned ERROR 0x80004005
SBSISA2K4SETUP: Setting the event to signal post setup
SBSISA2K4SETUP: *** InstallISA2k4 returned ERROR 0x80004005
SBSISA2K4SETUP: *** Installing ISA2k4 returned ERROR 0x80004005
SBSISA2K4SETUP: Exiting

Seems like a registry permissions problem to me. But I and PSS are
looking for some way to fix it. Meanwhile I've reinstalled ISA2000 for
my client.

I won't be on site again until Wednesday evening. Meanwhile, I'm looking
for suggestions.

 
Amy

------------------------------------------------------
List Archives: http://www.webelists.com/cgi/lyris.pl?enter=isalist
ISA Server Newsletter: http://www.isaserver.org/pages/newsletter.asp
ISA Server FAQ: http://www.isaserver.org/pages/larticle.asp?type=FAQ
------------------------------------------------------
Visit TechGenix.com for more information about our other sites:
http://www.techgenix.com
------------------------------------------------------
You are currently subscribed to this ISAserver.org Discussion List as:
jim@xxxxxxxxxxxx
To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=isalist
Report abuse to listadmin@xxxxxxxxxxxxx

All mail to and from this domain is GFI-scanned.


------------------------------------------------------
List Archives: http://www.webelists.com/cgi/lyris.pl?enter=isalist
ISA Server Newsletter: http://www.isaserver.org/pages/newsletter.asp
ISA Server FAQ: http://www.isaserver.org/pages/larticle.asp?type=FAQ
------------------------------------------------------
Visit TechGenix.com for more information about our other sites:
http://www.techgenix.com
------------------------------------------------------
You are currently subscribed to this ISAserver.org Discussion List as:
amy@xxxxxxxxxxxxxxxxxxxxxxxxxx
To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=isalist
Report abuse to listadmin@xxxxxxxxxxxxx


Other related posts: