This is true as well as for DELL and others, but that is ONLY the first level support, when you PAY for an incident, you TOP level support, even holds true for dell with reg tech support, home user support /first level support is routed to India, but when you have lets say a failed disk or something,then get them on the phone and let them that you are NOT an end user and that you know , this piece is faulty they don't give you the run around.