HELP-Intermittent Outbound VPN Problems

  • From: "Guinn Unger" <mlists@xxxxxxxxxxxxx>
  • To: "ISA Mailing List" <isalist@xxxxxxxxxxxxx>
  • Date: Tue, 7 Dec 2004 09:49:05 -0600

I am pulling my hair out (and I don't have that much left).  I am doing some
web development work for a client.  I need to VPN into their network in
order to connect to their database and SourceSafe repository.  The VPN
connectivity is incredibly intermittent!  I am running ISA 2000 on Windows
2000 on my network at work.

 

Things I know:

 

Other people from outside our company use the VPN and are not having any
problems.  (It seems to me that this probably rules out problems on the
client's end.)

 

From home, via cable modem, I can connect just fine from two machines.
(Portable running Windows XP Pro with SP1 and failed SP2, and Windows 2000)
(It seems to me this further rules out problems on the client's end.)  The
connections are very fast.

 

From work, I am sometimes able to connect to the VPN from the same portable
mentioned above and sometimes not.  (The error is the standard 800 error.)
However, even when it works it sometimes takes a couple of minutes to time
out and then works on the second try (but not always).

 

From work, another machine running Windows XP SP2 was able to connect
yesterday until I rebooted it, then nothing.  I still can't connect today.
(800 error).

 

From work, a server running Windows 2003 was unable to connect yesterday
(error 800) but seems to be able to connect right now.  (I'm not optimistic
about tomorrow though.)

 

Questions:

 

Is this likely to be an ISA problem?  If so, is there some methodical way I
can troubleshoot what is going on?  If not, any other ideas?

 

BTW, I am a developer, not much of a network person, so detailed help or
directions to other resources would be appreciated.

 

Thanks.

Guinn Unger
Unger Technologies, Inc.



 

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