RE: Be careful with GFI mail security 9 installed on exchange 2003 box
- From: "John Tolmachoff \(Lists\)" <johnlist@xxxxxxxxxxxxxxxxxxx>
- To: "'[ISAserver.org Discussion List]'" <isalist@xxxxxxxxxxxxx>
- Date: Mon, 8 Aug 2005 00:41:15 -0700
Of course, looks like the step about taking a backup of the system before
installing new software was overlooked as well.
Installing new/upgrade/changed software onto a production server without
having a plan to revert is asking for trouble. (Yes, hand raised, admitting
I have committed the aforementioned sin a number of times.)
John T
eServices For You
> -----Original Message-----
> From: Jim Harrison [mailto:Jim@xxxxxxxxxxxx]
> Sent: Sunday, August 07, 2005 11:29 AM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] RE: Be careful with GFI mail security 9 installed on
exchange 2003
> box
>
> http://www.ISAserver.org
>
> Your posting was the *last* one on the list.
> >From what you stated, you failed to contact GFI in any manner other than
> this list.
> If you:
> 1. Install a product and it horks your system.
> 2. have a "business stopper" issue as a result
> 3. use a listserv to deal with the issue (and post without reading, as
> the problem was debugged and solved by the time you posted with your
> four angry faces)
> 4. call a 3rd party for support.
>
> ..you deserve to pay the support fee from the third party.
>
> The fact is, if you had contacted GFI with a "server down" issue instead
> of posting to a list, you'd likely have seen *much* faster service.
>
> FWIW, Chuck Heavener received a solution in less than 24 hours via the
> list.
> First posting: August 04, 2005 02:53 PM
> Solution received: August 05, 2005 12:35 PM
>
> IOW, if you communicate according to priority, you'll likely see
> appropriate results. If communicate "conveniently", you get what you
> ask for.
>
> So... perhaps your brain wasn't being fully utilized (or was it)...?
>
> -----Original Message-----
> From: Ara Avvali [mailto:ara@xxxxxxxxxxxxx]
> Sent: Sunday, August 07, 2005 9:03 AM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] RE: Be careful with GFI mail security 9 installed on
> exchange 2003 box
>
> http://www.ISAserver.org
>
> If you install a product and it f* your system and even removing it
> won't take it back to original state, what would you?
> 1) Use trouble shooter and post to GFI or send an email hoping to get a
> reply back in 24 hours while email server is not working?
> 2) Immediately call Microsoft and pay the support fee to get it fixed
> sooner since the cost loosing business email will be much more than $245
>
> Read twice and use your brain before judging...
>
>
> -----Original Message-----
> From: Greg Mulholland [mailto:greg@xxxxxxxxxxxxxx]
> Sent: Sunday, August 07, 2005 3:55 AM
> To: [ISAserver.org Discussion List]
> Subject: [<<<SPAM>>>] - [isalist] RE: FW: Be careful with GFI mail
> security 9 installed on exchange 2003 box - Email found in subject
>
> http://www.ISAserver.org
>
> Yeah I didn't read that...I always love it when clients ask me about
> their point of sale or accounting package they buy.
> 1. I don't care
> 2. Its not my product/job
> 3. I REALLY don't care
>
> Of course I don't say that to them... mostly
>
> -----Original Message-----
> From: Jim Harrison [mailto:Jim@xxxxxxxxxxxx]
> Sent: Sunday, August 07, 2005 4:11 PM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] RE: FW: Be careful with GFI mail security 9 installed
> on exchange 2003 box
>
> http://www.ISAserver.org
>
> I like Ara Avvali's posting.
> If you install one product and call someone else for support, you
> deserve to pay the support fee.
>
> -----Original Message-----
> From: Greg Mulholland [mailto:greg@xxxxxxxxxxxxxx]
> Sent: Saturday, August 06, 2005 10:41 PM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] FW: Be careful with GFI mail security 9 installed on
> exchange 2003 box
>
> http://www.ISAserver.org
>
> t his came up before on another list. Thought i would cross post it.
>
> Greg
>
>
> http://forums.gfi.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=9;t=000945
>
>
>
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