Hi Darragh, Well, she didn't sound all that helpful to me! firstly, why will a new pass take so long to introduce? is it dependent on other issues such as integrated ticketing? secondly, there is always something people can do. We need to firstly find out: 1. what changes are planned for the pass. 2. why has it taken so long to further these plans, and why will it take so long to introduce the changes? once we know these things we can look at lobbying the relevant parties to progress the issue. Tim -----Original Message----- From: irlguidedogs-bounce@xxxxxxxxxxxxx [mailto:irlguidedogs-bounce@xxxxxxxxxxxxx] On Behalf Of Darragh.OHeiligh@xxxxxxxxxx Sent: 05 May 2006 09:46 To: irlguidedogs@xxxxxxxxxxxxx Subject: [IRLGuideDogs] Free travel passes Hello all, Tim, as I had some time this morning I spoke to a helpful lady in Sligo who gave me the name of her superviser and the address to send any letters to. She informed me that the change to a more conveenient pass had been planned for some time and would, in all likelyhood take a long time to introduce. When asked if there was something we could do to increase the speed of this process she said no. supervisors details: barbra maloney address: free travel PSO, college road, Sligo. Darragh Ó Héiligh - Technical lead Stream EMEA Direct Dial: +353 14400793 Ext: 2293 Stream Practice 18 - "Embrace change. Become a change agent. Always look for new and better ways of delivering the exceptional customer experience!"