Hello all, Tim, as I had some time this morning I spoke to a helpful lady in Sligo who gave me the name of her superviser and the address to send any letters to. She informed me that the change to a more conveenient pass had been planned for some time and would, in all likelyhood take a long time to introduce. When asked if there was something we could do to increase the speed of this process she said no. supervisors details: barbra maloney address: free travel PSO, college road, Sligo. Darragh Ó Héiligh - Technical lead Stream EMEA Direct Dial: +353 14400793 Ext: 2293 Stream Practice 18 - "Embrace change. Become a change agent. Always look for new and better ways of delivering the exceptional customer experience!"