Joe Bollard please copy for "Focus" as there are many people out there who have not got e/mail facilities. Hello to all of you travellers, I don't know if you are aware of what I am going to relate to you but I think it is worth mentioning anyway. When travelling to Gatwick recently and though I had booked assistance and this was confirmed at check in, I was asked by the air hostess for a voucher which I should have been given at check-in. I had never heard of this before and because I did not have this A4 size sheet she could not get me assistance. She duly asked a passenger to assist me and when I got my baggage I asked this individual to leave me to Airport information. There I relayed my experience and this lady got the assistance people who said that this was Ryan Air's ppolicy for years be it from Dublin, Cork, Shannon or Knock or wherever. One should not leave check-in without this piece of paper. On my return trip I asked for this voucher at check-in and got it but when I asked Air hostess if she required this, she just told me to hold on to it. I again asked the individual who met me at the aircraft steps if he wanted it and again he was not interested in it either. So you can decipher this for yourselves. My own opinion is that if you have this voucher in hand it ensures assistance. Maureen. IrelandVIPNews Mailing list You may want to keep a note of the following addresses: To send a message to the list email: irelandvipnews@xxxxxxxxxxxxx To change your options back to normal or unsubscribe Email: irelandvipnews-request@xxxxxxxxxxxxx with the word Echopost or unsubscribe in the Subject line. To contact the list moderators Email: irelandvipnews-moderators@xxxxxxxxxxxxx