Try 800goog411. <smile> That's 1.800.466.4411 I tried it and it works quickly and efficiently. Lynne ----- Original Message ----- From: Marett, Lucia (ACS) To: infoshare@xxxxxxxxxxxxx Sent: Thursday, August 14, 2008 11:28 AM Subject: [infoshare] all automated, what to do? Dear Info-share family, Here is a problem. I noted that tollfree information, directory assistance, is totally completely automated. I dialed 1800 373/3411 and was told to go to a website. I dialed Verizon's 1800 255/2255 and a man who was impatient and unreceptive toldme that he couldnot help me. I have diffuclty with websites, since so many have graphics. What to do? I know our Infoshare family will set us freeeeee!!!!! Love, Lucia