[infoshare] Easypay metrocard difficulty
- From: "Marett, Lucia (ACS)" <Lucia.Marett@xxxxxxxxxxxxxxx>
- To: "'infoshare@xxxxxxxxxxxxx'" <infoshare@xxxxxxxxxxxxx>
- Date: Mon, 1 Nov 2010 07:56:17 -0400
Dear Info-share Listers: There is also a problem with the monthly
reduced-fare Easypay metrocard.
1. It is not always possible to access the account balance without help. I
was under the impression we could do this independently. Some times I can, by
selecting menu choice 1, at other times, this choice does not work, and I am
told to go to a website.
1. In order to speak to an agent, I have, at times hadno problem, but
recently, I had to wait 35 minutes on "hold". I was under the impression that
I could call in each monthly payment, but I found out that Easypay has our
creditcard on file. I would prefer to call the payment in, and would prefer
that no one has my creditcard number on file. I do not like automatic, and wish
to call payments in, so that only I have the card number
I called the mayor's office for people with disabilities, but to no avail. A
gentleman, Matthew, knew less than I did.
Have a good day and stay safe, warm and well. Best, Lucia
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