Normally, anyone with a Braille + needs to go through APH. However, I imagine, in this circumstance, if it is really not possible for you to contact APH, given that you can't update otherwise, and that it is not a hardware issue or something specific to your unit, that Michael would assist you. ----- Original Message ----- From: Chase Crispin To: icon-discuss@xxxxxxxxxxxxx Sent: Monday, March 31, 2008 6:06 PM Subject: [icon-discuss] Re: version 1.1 Problems Hi Jenny, Since I have a braille Plus, does that mean I can't call LevelStar? I really need help with this server thing (if it isn't working by 4:30). I would think that because the update process is the same, it wouldn't matter who I called. Thanks! Chase Crispin Administrator and moderator of the Blind Mobile Tech (BMT) blog, and soon to be website! Blog: http://blindmobiletech.blogspot.com/ APH training video feed: http://www.youtube.com/BraillePlus/ Note: Most RSS readers and Podcatchers don't support this type of feed. You can try, however, you just might have to open the page in Internet Explorer and see what happens. e-mail: chase.crispin@xxxxxxxxx -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny Axler Sent: Monday, March 31, 2008 7:10 PM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] Re: version 1.1 Problems LevelStar is open until 6 central time, as they are in Colorado and that is 5 Mountain. Jenny ----- Original Message ----- From: Chase Crispin To: icon-discuss@xxxxxxxxxxxxx Sent: Monday, March 31, 2008 4:57 PM Subject: [icon-discuss] Re: version 1.1 Problems Hi Marc: I can't call Michael or Pamela at LevelStar or APH do to the fact that I am not able to call tech support until 4:00 central. Is LevelStar open later than that? Chase Crispin Administrator and moderator of the Blind Mobile Tech (BMT) blog, and soon to be website! Blog: http://blindmobiletech.blogspot.com/ APH training video feed: http://www.youtube.com/BraillePlus/ Note: Most RSS readers and Podcatchers don't support this type of feed. You can try, however, you just might have to open the page in Internet Explorer and see what happens. e-mail: chase.crispin@xxxxxxxxx -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Marc Mulcahy Sent: Monday, March 31, 2008 6:48 PM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] Re: version 1.1 Problems Hi Irwin: Our server is having a real hard time keeping up today. If you continue to have problems, please call Michael in the morning, and he can help you. thanks, and sorry for the inconvenience! Marc ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release Date: 3/31/2008 10:13 AM ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release Date: 3/31/2008 10:13 AM