[icon-discuss] Re: version 1.1 Problems

From: Andy <musicproandy@xxxxxxxxx>
To: icon-discuss@xxxxxxxxxxxxx, icon-discuss@xxxxxxxxxxxxx
Date: Wed, 02 Apr 2008 16:43:04 -0400

I've emailed that address with support questions and got themanswered, by Pamela Rader of course (prader@xxxxxxx)

----- Original Message -----
From: chase crispin <chase.crispin@xxxxxxxxx
To: icon-discuss@xxxxxxxxxxxxx
Date sent: Thu, 01 Jan 1970 07:11:36 -0600
Subject: [icon-discuss] Re: version 1.1 Problems

That's for Customer Service.
,On Tue, 01 Apr 2008 17:40:32 -0400, Andy wrote:

Yo there is.  cs@xxxxxxx

----- Original Message -----
From: "Chase Crispin" <chase.crispin@xxxxxxxxx
To: <icon-discuss@xxxxxxxxxxxxx
Date sent: Mon, 31 Mar 2008 21:29:53 -0500
Subject: [icon-discuss] Re: version 1.1 Problems

Do you have an Icon or a Braille Plus?
If you have an Icon:
Call LevelStar:
1-800-315-2305
e-mail:
support@xxxxxxxxxxxxx
web:
http://www.levelstar.com/support

Braille Plus:
American Printing House For the Blind (APH)
Address:
American Printing House for the Blind, INC
1839 Frankford Avenue
Louisville, Kentucky
40206
United States of America

Phone:
1-800-223-1839
extension:
307
e-mail:
prader@xxxxxxx
I wish there was a support@xxxxxxx e-mail.
HTH,

Chase Crispin
Administrator and moderator of the Blind Mobile Tech (BMT) blog,

and soon to

be website!
Blog:
http://blindmobiletech.blogspot.com/
APH training video feed:
http://www.youtube.com/BraillePlus/
Note:  Most RSS readers and Podcatchers don't support this type

of feed.

You can try, however, you just might have to open the page in

Internet

Explorer and see what happens.

e-mail:
chase.crispin@xxxxxxxxx

-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Michael D.

Barber

Sent: Monday, March 31, 2008 9:24 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: version 1.1 Problems

Well, I got through the registration and I even got through where

it said

"software download is complete" for version 1.1, but now I'mstuck

on where

the status button just gives me "system updater."  Isit in the

midst of

installing or what?  It's been this way for the last hour and a

half.

Any ideas?

Michael
----- Original Message -----
From: Chase Crispin
To: icon-discuss@xxxxxxxxxxxxx
Sent: Monday, March 31, 2008 8:21 PM
Subject: [icon-discuss] Re: version 1.1 Problems

Great.  The customer support at LevelStar and APH is really

great.  If I

get this update working before I call Michael, I will post to the

list and

let everyone know how I finally got this solution, because it

seems like

several people are having the same problem.  I am also worried

about

updating for the next few days.  I am reading more and more posts

hat people

are going to wait.  So, my guess would be that this server will

be packed

for a week!  Is there anyway that we could tell how many people

are

downloading at the current time, so we can figure out if it sis a

good time

to update or not, so we don't risk any of the strange things that

have been

happening before/during/after the update?
Just a suggestion.
Thanks!

Chase Crispin
Administrator and moderator of the Blind Mobile Tech (BMT)

blog, and soon

to be website!
Blog:
http://blindmobiletech.blogspot.com/
APH training video feed:
http://www.youtube.com/BraillePlus/
Note:  Most RSS readers and Podcatchers don't support this type

of feed.

You can try, however, you just might have to open the page in

Internet

Explorer and see what happens.

e-mail:
chase.crispin@xxxxxxxxx

-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny

Axler

Sent: Monday, March 31, 2008 8:16 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: version 1.1 Problems

Normally, anyone with a Braille + needs to go through APH.

However, I

imagine, in this circumstance, if it is really not possible for

you to

contact APH, given that you can't update otherwise, and that it

is not a

hardware issue or something specific to your unit, that Michael

would assist

you.

----- Original Message -----
From: Chase Crispin
To: icon-discuss@xxxxxxxxxxxxx
Sent: Monday, March 31, 2008 6:06 PM
Subject: [icon-discuss] Re: version 1.1 Problems

Hi Jenny,
Since I have a braille Plus, does that mean I can't call

LevelStar?  I

really need help with this server thing (if it isn't working by

4:30).  I

would think that because the update process is the same, it

wouldn't matter

who I called.
Thanks!

Chase Crispin
Administrator and moderator of the Blind Mobile Tech (BMT)

blog, and

soon to be website!
Blog:
http://blindmobiletech.blogspot.com/
APH training video feed:
http://www.youtube.com/BraillePlus/
Note:  Most RSS readers and Podcatchers don't support this

type of feed.

You can try, however, you just might have to open the page in

Internet

Explorer and see what happens.

e-mail:
chase.crispin@xxxxxxxxx

-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny

Axler

Sent: Monday, March 31, 2008 7:10 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: version 1.1 Problems

LevelStar is open until 6 central time, as they are in

Colorado and that

is 5 Mountain.

Jenny

----- Original Message -----
From: Chase Crispin
To: icon-discuss@xxxxxxxxxxxxx
Sent: Monday, March 31, 2008 4:57 PM
Subject: [icon-discuss] Re: version 1.1 Problems

Hi Marc:
I can't call Michael or Pamela at LevelStar or APH do to

the fact that

I am not able to call tech support until 4:00 central..  Is

LevelStar open

later than that?

Chase Crispin
Administrator and moderator of the Blind Mobile Tech (BMT)

blog, and

soon to be website!
Blog:
http://blindmobiletech.blogspot.com/
APH training video feed:
http://www.youtube.com/BraillePlus/
Note:  Most RSS readers and Podcatchers don't support this

type of

feed.  You can try, however, you just might have to open the page

in

Internet Explorer and see what happens.

e-mail:
chase.crispin@xxxxxxxxx

-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Marc

Mulcahy

Sent: Monday, March 31, 2008 6:48 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: version 1.1 Problems

Hi Irwin:

Our server is having a real hard time keeping up today.  If

you

continue to have problems, please call Michael in the morning,

and he can

help you.

thanks, and sorry for the inconvenience!

Marc

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For answers to the most frequently asked questions about Icon and
Braille +, Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html


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To unsubscribe from the list send a blank message with unsubscribe in the 
subject line to:

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To post to this list, send your message to:

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For answers to the most frequently asked questions about Icon and Braille +, 
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

[icon-discuss] Re: version 1.1 Problems

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