That's for Customer Service. ,On Tue, 01 Apr 2008 17:40:32 -0400, Andy wrote: >Yo there is. cs@xxxxxxx > > > > >>----- Original Message ----- >>From: "Chase Crispin" <chase.crispin@xxxxxxxxx >>To: <icon-discuss@xxxxxxxxxxxxx >>Date sent: Mon, 31 Mar 2008 21:29:53 -0500 >>Subject: [icon-discuss] Re: version 1.1 Problems > >>Do you have an Icon or a Braille Plus? >>If you have an Icon: >>Call LevelStar: >>1-800-315-2305 >>e-mail: >>support@xxxxxxxxxxxxx >>web: >>http://www.levelstar.com/support > >>Braille Plus: >>American Printing House For the Blind (APH) >>Address: >>American Printing House for the Blind, INC >>1839 Frankford Avenue >>Louisville, Kentucky >>40206 >>United States of America > >>Phone: >>1-800-223-1839 >>extension: >>307 >>e-mail: >>prader@xxxxxxx >>I wish there was a support@xxxxxxx e-mail. >>HTH, > > > > >>Chase Crispin >>Administrator and moderator of the Blind Mobile Tech (BMT) blog, >and soon to >>be website! >>Blog: >>http://blindmobiletech.blogspot.com/ >>APH training video feed: >>http://www.youtube.com/BraillePlus/ >>Note: Most RSS readers and Podcatchers don't support this type >of feed. >>You can try, however, you just might have to open the page in >Internet >>Explorer and see what happens. > >>e-mail: >>chase.crispin@xxxxxxxxx > >>-----Original Message----- >>From: icon-discuss-bounce@xxxxxxxxxxxxx >>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Michael D. >Barber >>Sent: Monday, March 31, 2008 9:24 PM >>To: icon-discuss@xxxxxxxxxxxxx >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Well, I got through the registration and I even got through where >it said >>"software download is complete" for version 1.1, but now I'mstuck >on where >>the status button just gives me "system updater." Isit in the >midst of >>installing or what? It's been this way for the last hour and a >half. >>Any ideas? > >>Michael >>----- Original Message ----- >>From: Chase Crispin >>To: icon-discuss@xxxxxxxxxxxxx >>Sent: Monday, March 31, 2008 8:21 PM >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Great. The customer support at LevelStar and APH is really >great. If I >>get this update working before I call Michael, I will post to the >list and >>let everyone know how I finally got this solution, because it >seems like >>several people are having the same problem. I am also worried >about >>updating for the next few days. I am reading more and more posts >hat people >>are going to wait. So, my guess would be that this server will >be packed >>for a week! Is there anyway that we could tell how many people >are >>downloading at the current time, so we can figure out if it sis a >good time >>to update or not, so we don't risk any of the strange things that >have been >>happening before/during/after the update? >>Just a suggestion. >>Thanks! > > > > >>Chase Crispin >>Administrator and moderator of the Blind Mobile Tech (BMT) >blog, and soon >>to be website! >>Blog: >>http://blindmobiletech.blogspot.com/ >>APH training video feed: >>http://www.youtube.com/BraillePlus/ >>Note: Most RSS readers and Podcatchers don't support this type >of feed. >>You can try, however, you just might have to open the page in >Internet >>Explorer and see what happens. > >>e-mail: >>chase.crispin@xxxxxxxxx > >>-----Original Message----- >>From: icon-discuss-bounce@xxxxxxxxxxxxx >>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny >Axler >>Sent: Monday, March 31, 2008 8:16 PM >>To: icon-discuss@xxxxxxxxxxxxx >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Normally, anyone with a Braille + needs to go through APH. >However, I >>imagine, in this circumstance, if it is really not possible for >you to >>contact APH, given that you can't update otherwise, and that it >is not a >>hardware issue or something specific to your unit, that Michael >would assist >>you. > >>----- Original Message ----- >>From: Chase Crispin >>To: icon-discuss@xxxxxxxxxxxxx >>Sent: Monday, March 31, 2008 6:06 PM >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Hi Jenny, >>Since I have a braille Plus, does that mean I can't call >LevelStar? I >>really need help with this server thing (if it isn't working by >4:30). I >>would think that because the update process is the same, it >wouldn't matter >>who I called. >>Thanks! > > > > >>Chase Crispin >>Administrator and moderator of the Blind Mobile Tech (BMT) >blog, and >>soon to be website! >>Blog: >>http://blindmobiletech.blogspot.com/ >>APH training video feed: >>http://www.youtube.com/BraillePlus/ >>Note: Most RSS readers and Podcatchers don't support this >type of feed. >>You can try, however, you just might have to open the page in >Internet >>Explorer and see what happens. > >>e-mail: >>chase.crispin@xxxxxxxxx > >>-----Original Message----- >>From: icon-discuss-bounce@xxxxxxxxxxxxx >>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny >Axler >>Sent: Monday, March 31, 2008 7:10 PM >>To: icon-discuss@xxxxxxxxxxxxx >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>LevelStar is open until 6 central time, as they are in >Colorado and that >>is 5 Mountain. > >>Jenny > >>----- Original Message ----- >>From: Chase Crispin >>To: icon-discuss@xxxxxxxxxxxxx >>Sent: Monday, March 31, 2008 4:57 PM >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Hi Marc: >>I can't call Michael or Pamela at LevelStar or APH do to >the fact that >>I am not able to call tech support until 4:00 central. Is >LevelStar open >>later than that? > > > > >>Chase Crispin >>Administrator and moderator of the Blind Mobile Tech (BMT) >blog, and >>soon to be website! >>Blog: >>http://blindmobiletech.blogspot.com/ >>APH training video feed: >>http://www.youtube.com/BraillePlus/ >>Note: Most RSS readers and Podcatchers don't support this >type of >>feed. You can try, however, you just might have to open the page >in >>Internet Explorer and see what happens. > >>e-mail: >>chase.crispin@xxxxxxxxx > >>-----Original Message----- >>From: icon-discuss-bounce@xxxxxxxxxxxxx >>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Marc >Mulcahy >>Sent: Monday, March 31, 2008 6:48 PM >>To: icon-discuss@xxxxxxxxxxxxx >>Subject: [icon-discuss] Re: version 1.1 Problems > > >>Hi Irwin: > >>Our server is having a real hard time keeping up today. If >you >>continue to have problems, please call Michael in the morning, >and he can >>help you. > >>thanks, and sorry for the inconvenience! > >>Marc > > >>----------------------------------------------------------------- >--------- > > >>No virus found in this incoming message. >>Checked by AVG. >>Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release >Date: >>3/31/2008 10:13 AM > > > >>----------------------------------------------------------------- >----------- > > >>No virus found in this incoming message. >>Checked by AVG. >>Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release >Date: >>3/31/2008 10:13 AM > >Icon Discuss Mailing List >icon-discuss@xxxxxxxxxxxxx >//www.freelists.org/list/icon-discuss > >To unsubscribe from the list send a blank message with unsubscribe in >the subject line to: > >icon-discuss-request@xxxxxxxxxxxxx > >To post to this list, send your message to: > >icon-discuss@xxxxxxxxxxxxx > > >For answers to the most frequently asked questions about Icon and >Braille +, Visit >the LevelStar and APH FAQ pages: >Visit the LevelStar FAQ page at >http://www.levelstar.com/support-faqs.php >Visit the APH FAQ page at >http://sun1.aph.org/webcast/brailleplus2/faq.html