[icon-discuss] Re: status update
- From: "Kathy Szinnyey" <joyfulrenegade@xxxxxxxxxxxxx>
- To: <info@xxxxxxxxxxxxx>, <icon-discuss@xxxxxxxxxxxxx>, <icon-announce@xxxxxxxxxxxxx>
- Date: Thu, 20 Nov 2008 05:23:42 -0500
Hello, Michael: It's been several weeks since I received your email. I
have been waiting for my Braille Plus to be repaired since August 7 of this
year. I was certainly hoping to have it back by now . . . well, actually,
months ago. I know there was the issue with the company providing parts,
and that was too bad, but we all learn from these things. But this time,
I'm just really getting quite annoyed. Any clue about where my Braille Plus
might be? I was supposed to be one of the Beta testers but haven't had a
device to use. Could you maybe nudge someone into getting my Braille Plus
back to me. I think I've been beyond reasonably patient about this. I
still so love this product and would love to be able to promote it, but I
just can't right now.
Thanks for your help.
Kathy Szinnyey
Listen to Kathy and Fred on the Web at
http://www.live365.com/stations/cityslackers/
http://www.fredkate.libsyn.com
----- Original Message -----
From: "Michael Jones" <info@xxxxxxxxxxxxx>
To: <icon-discuss@xxxxxxxxxxxxx>; <icon-announce@xxxxxxxxxxxxx>
Sent: Tuesday, October 28, 2008 9:58 AM
Subject: [icon-discuss] status update
| Valued Customers,
| I would like to provide our valued customers with an update regarding the
| status
| of units sent for repair and new purchases. Unfortunately we have
| experienced several
| unacceptable delays in receiving a key component from one of our
suppliers.
| As a
| consequence, we have cancelled our contract with this company and have
| contracted
| with a new vendor to provide this part. Today I received word that our
new
| vendor
| has shipped this part which will arrive on Friday of this week. We will
| then immediately
| resume our manufacturing and repair process, which will take approximately
a
| week
| to complete.
| I apologize for any inconvenience this has caused our customers. Please
be
| assured
| we are doing everything we can to expedite this process and prevent delays
| in the
| future.
| Sincerely,
| Matt Mulcahy
|
|
| If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list and your message is
related to LevelStar or APH then consider sending your message to
icon-discuss@xxxxxxxxxxxxxx
|
|
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| icon-discuss@xxxxxxxxxxxxx
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|
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|
| To post to this list, send your message to:
|
| icon-discuss@xxxxxxxxxxxxx
|
|
| For answers to the most frequently asked questions about Icon and Braille
+, Visit
| the LevelStar and APH FAQ pages:
| Visit the LevelStar FAQ page at
| http://www.levelstar.com/support-faqs.php
| Visit the APH FAQ page at
| http://sun1.aph.org/webcast/brailleplus2/faq.html
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If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
LevelStar or APH then consider sending your message to
icon-discuss@xxxxxxxxxxxxxx
Icon Discuss Mailing List
icon-discuss@xxxxxxxxxxxxx
//www.freelists.org/list/icon-discuss
To unsubscribe from the list send a blank message with unsubscribe in the
subject line to:
icon-discuss-request@xxxxxxxxxxxxx
To post to this list, send your message to:
icon-discuss@xxxxxxxxxxxxx
For answers to the most frequently asked questions about Icon and Braille +,
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html
Other related posts:
