Hi, Lost original e-mail so I can't reply to it specifically, sorry. I checked my quick recorder and it did not work either. I found the file created had information about pipeline not found etc. I rebooted the unit since I had restored a backup from an earlier version of the software. Now both the quick recorder and the recorder work fine. A reboot is accomplished by holding down the star-pound-and program 1 keys. If this works, you won't have to send it back for repair. I hope this helps. Gregg Boss Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html