Julie: You may need to reset. If that doesn't help, reflash and try again. One possible cause in addition to the many downloads is the new update system will also do a backup, so if you had previously backed up information, it will hang. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> juliestamm@xxxxxxxxx 04/01/08 01:07PM >>> Hey all, I am on the last step. 1.1 finished downloading and now it seems to be hanging on "installing update files". No clicks no progress indication. It has been going for around 30 minutes. Should i go back and delete the temp folders again and restart the 1.1 install? Thanks for any ideas. I'm looking forward to the update and thank you everyone for being patient with all of the questions. julie Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html