[icon-discuss] Re: (No Date: Thu, 27 Jan 2011 06:43:34 -0500
- From: "Levelstar Support" <support@xxxxxxxxxxxxx>
- To: "'Schlank, Alan \(VETS, Inc:\)'" <Alan.Schlank@xxxxxx>, "'Icon List'" <icon-discuss@xxxxxxxxxxxxx>
- Date: Sun, 30 Jan 2011 18:50:38 -0600
Alan, I am delighted you solved the error 500 problem. this is neither a
Bookshare error nor it is a Levelstar/APH error.
If you change password to access a web site or web service, you should
ensure that all devices/computers/browsers that you use to reach that
service have an updated password.
G.
Guido D. Corona
Levelstar LLC.
685 S. Arthur Ave. Unit 1A
Louisville, Colorado
80027
Email: support@xxxxxxxxxxxxx
Phone: (800) 315-2305, x.1
Mobile: (720) 294-9624
From: Schlank, Alan (VETS, Inc:) [mailto:Alan.Schlank@xxxxxx]
Sent: Friday, January 28, 2011 5:32 AM
To: Levelstar Support; Icon List
Subject: RE: [icon-discuss] Re: (No Date: Thu, 27 Jan 2011 06:43:34 -0500
To those who might be interested in the solution to my error:
http500 internal server error
it turns out that I had changed my password on Book Share while renewing my
membership and forgotten to change the password on the Braille+. I suspect
that this is a Book Share error, but if it happens to any of you, you now
know the solution.
Alan
Alan Schlank
508 Test Engineer
Compliance Division
Office of Enterprise Development
Alan.schlank@xxxxxx
phone: 202-461-5200
<http://www.va.gov/accessible/> http://www.va.gov/accessible/
From: Levelstar Support [mailto:support@xxxxxxxxxxxxx]
Sent: Thursday, January 27, 2011 9:01 PM
To: Schlank, Alan (VETS, Inc:); 'Icon List'
Subject: RE: [icon-discuss] Re: (No Date: Thu, 27 Jan 2011 06:43:34 -0500
Alan, on occasion Bookshare servers are inoperative. We do not use the
Bookshare website as an interface. We access Bookshare through a backroom
API. If the Bookshare service is not available, it is best to contact
bookshare itself. Best, G.
Guido D. Corona
Levelstar LLC.
685 S. Arthur Ave. Unit 1A
Louisville, Colorado
80027
Email: support@xxxxxxxxxxxxx
Phone: (800) 315-2305, x.1
Mobile: (720) 294-9624
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Schlank, Alan (VETS,
Inc:)
Sent: Thursday, January 27, 2011 5:44 AM
To: Icon List
Subject: [icon-discuss] Re: (No Date: Thu, 27 Jan 2011 06:43:34 -0500
Good morning,
Although Book Share is up and working, I have been unable to download either
books or newspapers getting an http500 internal server error. Could one of
the servers be out? Do we use a special server to get material from Book
Share?
Alan
Alan Schlank
508 Test Engineer
Compliance Division
Office of Enterprise Development
Alan.schlank@xxxxxx
phone: 202-461-5200
<http://www.va.gov/accessible/> http://www.va.gov/accessible/
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