Hi Kurt, It sounds like the setting is set to the wrong thing under SMTP authentication. Did you try setting it to SMTP does not require authentication? That is probably too obvious, but sometimes the obvious answer is correct. If not, could you send more details about the ISP and what they say are their requirements? Richard --- _____ From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Kurt Potter Sent: Saturday, July 21, 2007 10:24 AM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] E-mail error Hi all, I am trying to help someone set up there new Braille Plus to send and receive e-mail. The receive works fine, but when trying to send we get the following error. smtp auth not supported by server We have the settings the same as their other wireless device, so we can not figure out the problem. Also another concern is the connection is never better than -75 but the other device connects at around -30 to -40. Does anyone have any ideas how to fix the e-mail error? Or to improve the signal? Thanks, Kurt