You might want to try to set the Icon or Braille+ back to the factory defaults. Here is what the manual says about this: Factory Reset In the event your unit becomes inoperational, you may restore it to the factory defaults by following this procedure: 1. Press and hold Reset for five seconds. 2. While reset is still down, hold down the Star key on Braille+ or the Pound key on the original Icon. 3. While Star or Pound is still down, release the reset button. The unit responds with a vibration, then a few seconds later, another vibration. The unit restores the factory defaults from a partition on the hard drive, so this takes several minutes. At the end of the process, the unit restarts and gives its final vibration before the speech resumes about a minute later. -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Turner Sent: Friday, July 06, 2007 6:02 PM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] Cleaning out personal information Greetings, I have a demo Icon that the agency I work for is purchasing for a client. I put in my bookshare user name and password. I would like to remove that before it is given to the client. How do I do that? Also, is there an easy way to wipe out the planner, rather than deleting individual appointments? And, lastly, is there an easy way to delete everything in the address book? Thanks, Richard