[icon-discuss] Re: 43% and holding

  • From: "David Poehlman" <poehlman1@xxxxxxxxxxx>
  • To: <icon-discuss@xxxxxxxxxxxxx>
  • Date: Tue, 1 Apr 2008 07:12:24 -0400

I restarted.

----- Original Message ----- 
From: "Jane Dickison" <dorajane@xxxxxxxxxxx>
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Monday, March 31, 2008 10:13 PM
Subject: [icon-discuss] 43% and holding


If the download stays at a certain percent for quite a while, should I go 
out and try again?  If I do, will it resume or start over?
Jane
  ----- Original Message ----- 
  From: bill holton
  To: icon-discuss@xxxxxxxxxxxxx
  Sent: Monday, March 31, 2008 6:42 PM
  Subject: [icon-discuss] Can't quite finish the update


  Hi.

  I was able to update the software and register my player.  Now all I need 
to do is to do that last software download, but that's where I'm now hung 
up.  The Icon acts like the software has completed downloading, but istead 
of installing anything it bounces out of the update software and when I try 
the update option again the software says it needs downloading again.  I 
have deleted the update folder on the C: drive and the tmp file from the 
root directory, but now after a few seconds I get the download complete 
sounds and then I'm back in the main menu with no installation.  Suggestions 
appreciated.



  From: icon-discuss-bounce@xxxxxxxxxxxxx 
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Chase Crispin
  Sent: Monday, March 31, 2008 9:07 PM
  To: icon-discuss@xxxxxxxxxxxxx
  Subject: [icon-discuss] Re: version 1.1 Problems



  Hi Jenny,

  Since I have a braille Plus, does that mean I can't call LevelStar?  I 
really need help with this server thing (if it isn't working by 4:30).  I 
would think that because the update process is the same, it wouldn't matter 
who I called.

  Thanks!





  Chase Crispin
  Administrator and moderator of the Blind Mobile Tech (BMT) blog, and soon 
to be website!
  Blog:
  http://blindmobiletech.blogspot.com/
   APH training video feed:
  http://www.youtube.com/BraillePlus/
  Note:  Most RSS readers and Podcatchers don't support this type of feed. 
You can try, however, you just might have to open the page in Internet 
Explorer and see what happens.

   e-mail:
  chase.crispin@xxxxxxxxx

  -----Original Message-----
  From: icon-discuss-bounce@xxxxxxxxxxxxx 
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny Axler
  Sent: Monday, March 31, 2008 7:10 PM
  To: icon-discuss@xxxxxxxxxxxxx
  Subject: [icon-discuss] Re: version 1.1 Problems

  LevelStar is open until 6 central time, as they are in Colorado and that 
is 5 Mountain.



  Jenny



    ----- Original Message ----- 

    From: Chase Crispin

    To: icon-discuss@xxxxxxxxxxxxx

    Sent: Monday, March 31, 2008 4:57 PM

    Subject: [icon-discuss] Re: version 1.1 Problems



    Hi Marc:

    I can't call Michael or Pamela at LevelStar or APH do to the fact that I 
am not able to call tech support until 4:00 central.  Is LevelStar open 
later than that?





    Chase Crispin
    Administrator and moderator of the Blind Mobile Tech (BMT) blog, and 
soon to be website!
    Blog:
    http://blindmobiletech.blogspot.com/
     APH training video feed:
    http://www.youtube.com/BraillePlus/
    Note:  Most RSS readers and Podcatchers don't support this type of feed. 
You can try, however, you just might have to open the page in Internet 
Explorer and see what happens.

     e-mail:
    chase.crispin@xxxxxxxxx

    -----Original Message-----
    From: icon-discuss-bounce@xxxxxxxxxxxxx 
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Marc Mulcahy
    Sent: Monday, March 31, 2008 6:48 PM
    To: icon-discuss@xxxxxxxxxxxxx
    Subject: [icon-discuss] Re: version 1.1 Problems

    Hi Irwin:



    Our server is having a real hard time keeping up today.  If you continue 
to have problems, please call Michael in the morning, and he can help you.



    thanks, and sorry for the inconvenience!



    Marc


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For answers to the most frequently asked questions about Icon and Braille +, 
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

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