[icctech] tech help for Helena
- From: "Brother Tim, ICC Servant Administrator" <tim@xxxxxxxxxxx>
- To: <icctech@xxxxxxxxxxxxx>
- Date: Fri, 28 Nov 2014 09:48:41 -0500
Helena,
Sometimes when you don't know how to solve the problem, it's best to pass the
buck. This is just what I am going to do. I recommend that you call Microsoft
accessibility at 800-936-5900. Let them take over your computers, and it is
likely they will fix both of them. It may require a long phone call while they
fix it, but it will be worth it in the end.
Tim
----- Original Message -----
From: Helena Short
To: icctech@xxxxxxxxxxxxx
Sent: Thursday, November 27, 2014 9:00 AM
Subject: [icctech] Re: I almost needed tech help.
Hi, Tim and list:
Well, since we're on the subject of tech help, I have two computers which
have no audio. One is a Windows 8. On that one, I've got all the volumes
cranked up so that if I do get it going, odds are I'll blow the sound card
before anything else happens! When I go into the device tab it tells me the
device is working perfectly; but everywhere else it says, this recording device
is disconnected or disabled, and tells me to go to the help menu, or the
Windows Control Panel, which I can't find, even though I have searched
diligently for it.
The other is Windows 7. I get the same kinds of things with that one. The
problem with all this is that not only can't I record, but if I go onto a web
site, I have no audio on either of these computers. So I'm not totally sure
what's going on. Any help would be appreciated, since I have gone up and down
and round about with this situation and there seems to be no way to fix it on
either computer. The mike is working all right, and I really can't see
anything wrong. Oh for good old XP! I could have fixed this in a jiffy.
I am using JAWS 14 on both these, and the Windows 7 is a desktop, whereas the
Windows 8 is a laptop, and on that one I can't find any way to disable the
built-in mike.
God bless, and thanks for any help.
Helena.
From: icctech-bounce@xxxxxxxxxxxxx [mailto:icctech-bounce@xxxxxxxxxxxxx] On
Behalf Of Brother Tim, ICC Servant Administrator
Sent: Wednesday, November 26, 2014 5:27 PM
To: icctech@xxxxxxxxxxxxx
Subject: [icctech] I almost needed tech help.
Hi Folks,
Well, I almost needed tech help. My view of files in a folder was reversed
and I couldn't figure out how to change it. I got it fixed a bit later with a
suggestion from Frank.
This prompted me to write and say that when you have a tech question, let the
list know what operating system you are using, XP, win7 win8 or mac os etc. If
using a handheld device, let that be known which device as well. If you have a
screen-reader question, don't just say my screen-reader, but tell which
screen-reader or magnification program you are using.
With this post I hope others will feel free to post to the list. Don't
create problems, but if you have them, maybe someone on this list has an
answer. Encourage your friends to join this list. The more people we have the
more answers may come forth. Thanks for joining icctech.
Tim
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