[HIFIS3 LIST] Hifis ACER #: 01637 Bulletins On Entry To Client Details >>> Created
- From: <henry.dagher@xxxxxxxxxxxxxxxxx>
- To: <henry.dagher@xxxxxxxxxxxxxxxxx>, <candace.trinkaus@xxxxxxxxx>, <hifis-sisa@xxxxxxxxxxxxxxxxx>, <hifis3@xxxxxxxxxxxxx>
- Date: Tue, 14 Oct 2008 16:37:53 -0400
Category: Change Request / Operations / Clients
Originator: Dagher, Henry
Priority: Low
Issue
When you first log into HIFIS bulletins automatically appear. We have about 200
high priority bulletins listed for our clients.
When our staff are busy they do not have time to read all the bulletins listed
when they first appear after logging in.
When staff go into reception, and a client has bulletins they appear bold and a
"pin" icon appears.
There are a lot of icons listed on the left hand side of the screen right by
the "pin" such as "show booked in clients only" ect. it is very easy for the
bulletins then to be missed.
Staff are very busy and when they are working as quickly as they can, they do
not always read the bulletins with highly important messages because they are
missed / not noticed.
We would like to have a list of all the bulletins for specific clients pop up
when a clients details are opened. Just like when you first log into HIFIS a
whole long list of all the bulletins are listed there for every single client.
Solution:
< le texte Français suit - French text below >
Thank you for your feedback on the HIFIS software. We have added your
issue/request to our list of Application Change or Enhancement Requests
(ACERS). We are addressing your issue/request in sequence. Please note the ACER
number for future reference. Everytime your ACER is modified, you will be
automatically notified.
We ask for your patience in addressing your ACER as we move through this
transition and tackle a considerable number of issues and requests with
limited resources. We are currently working on recruiting and training
additional staff to address the backlog.
The HIFIS Team appreciates your patience in this matter.
Merci pour votre contribution au sujet du logiciel du SISA. Nous avons ajouté
votre problème/demande à notre liste d'ACERs (Changements à l'application ou
demandes d'amélioration). Nous allons traiter votre problème/demande en
séquence. Veuillez s'il vous plaît noter le numéro de votre ACER pour toute
référence. Quand votre ACER sera modifié, vous serez avisé automatiquement.
Nous vous demandons d'être patients en ce qui concerne votre ACER pendant que
nous traversons cette période de transition et que nous faisons face à un
nombre considérable de problèmes et demandes avec nos ressources limitées. Nous
sommes présentement en train de recruter et former du personnel additionnel
pour s'adresser à l'accumulation des demandes.
L'équipe du SISA apprécie énormément votre patience.
Status: Created
Assigned to:
Other related posts:
- » [HIFIS3 LIST] Hifis ACER #: 01637 Bulletins On Entry To Client Details >>> Created
