Tricare allotment snafu hits more than 4,000 Prime beneficiaries
By: <https://www.militarytimes.com/author/karen-jowers> Karen Jowers
More than 4,000 Tricare Prime beneficiaries in the former North region must
make a one-time payment to cover their January enrollment fees thanks to
mistakes with their allotments during the transition to the
ind-out/> new Tricare East region contractor.
Humana Military, the contractor for the new East region, will send a letter
to the affected beneficiaries, Defense Health Agency spokesman Kevin Dwyer
said. There will be no coverage lapses because of the error, no
beneficiaries will be disenrolled, and the allotments will resume in
February, Dwyer said.
Only beneficiaries who pay enrollment fees by allotment were affected by the
glitch. Active-duty service members and their family members don't pay
enrollment fees in Tricare Prime.
On Jan. 1, Tricare North and Tricare South regions merged to become the new
Tricare East region. The contractor for Tricare East is Humana Military,
which formerly managed Tricare South.
During the transition process, as the beneficiary data files were
transferred from the outgoing Tricare North contractor to Humana Military,
all payments by allotment were stopped. However, 4,053 Prime beneficiaries
in the former North region were not included in the data file to start new
allotments with Humana Military, according to Dwyer.
In the letter from Humana Military, affected beneficiaries are instructed to
call Humana Military at 800-444-5445 or visit its website (
<http://www.tricare-east.com> www.tricare-east.com) to make a payment.
Over the last month, there have been at least two incidents involving
Tricare allotments and concerns about continued coverage. A retired Air
Force lieutenant colonel in New Mexico
ts/> told Military Times that he checked his retiree account statement Dec.
20 and discovered his retirement pay didn't include the usual allotment to
pay for his Tricare Prime coverage in Tricare West.
Earlier in December, Humana Military mistakenly sent a letter to an unknown
number of military retirees in the then-Tricare North region notifying them
that they would have to pay their Tricare Prime premiums electronically from
their bank account or credit card, even though many of those retirees were
paying by allotment from their retirement pay.
bout-payments/> subsequently sent letters to affected beneficiaries
apologizing and notifying them of the mistake. The letter clarified that the
affected beneficiaries were not required to take any action to continue
their Tricare Prime benefit.
Now, 4,053 Tricare Prime beneficiaries who were formerly part of Tricare
North will indeed have to make those one-time payments.
Will your doctor stay in the Tricare network? Here's how to find out
Tricare addressing 'isolated' problems with retiree allotments
Tricare contractor sending 'corrected letters' to retirees about payments
SOURCE: Military Times Article at
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