[HEALTH.MIL] TRICARE West - Welcome Packets are Next Step in Transition

  • From: HEALTH.MIL@xxxxxxxxxxxxx
  • To: <HEALTH.MIL@xxxxxxxxxxxxx>
  • Date: Sat, 23 Feb 2013 15:57:24 -0600

Welcome Packets are Next Step in TRICARE West Region Transition

FALLS CHURCH, Va. - TRICARE West Region beneficiaries should keep their eyes on
their mailboxes. UnitedHealthcare Military & Veterans, the incoming West Region
health care support contractor, is sending out welcome packages in late February
and early March.

NOTE:  The TRICARE West Region services beneficiaries in Alaska, Arizona,
California, Colorado, Hawaii, Idaho, Iowa (excluding Rock Island Arsenal area),
Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska,
Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (the southwestern
corner, including El Paso), Utah, Washington and Wyoming.

The welcome packets include contact information for UnitedHealthcare, where to
file claims, and information on continuing automatic payments, new case
managers, referrals and authorizations. TRICARE beneficiaries should read their
packets carefully to see if they have to take any actions to prepare for the
April 1, 2013 transition to UnitedHealthcare.

One important date highlighted in the package is March 11, 2013 when
beneficiaries must switch their automatic payment authorizations to
UnitedHealthcare to maintain uninterrupted coverage.

Also highlighted are new features and benefit enhancements to improve
beneficiaries' access to quality providers and decrease wait times. Enhancements
include Convenience Care Clinics, the UnitedHealth Premium Designation Program
of providers and expanded telemedicine opportunities.

The packets contain information about how beneficiaries can request that their
current providers remain part of the TRICARE network after the transition to
UnitedHealthcare takes place. Beneficiaries can ask their providers if they are
members of the UnitedHealthcare network, and if not, encourage them to sign up.

West Region beneficiaries can access additional information about the transition
by visiting the UnitedHealthcare website at www.uhcmilitarywest.com or reach
UnitedHealthcare customer service at 1-877-988-9378. They may also visit the
TRICARE website at www.tricare.mil/westtransition (or the UnitedHealthCare
website at http://www.uhcmilitarywest.com/).  

SOURCE:  TRICARE News Release at

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