[HEALTH.MIL] TRICARE Nurse Advice Line & TRICARE Claims and Appeals Webinar

  • From: HEALTH.MIL@xxxxxxxxxxxxx
  • To: <HEALTH.MIL@xxxxxxxxxxxxx>, <TFL@xxxxxxxxxxxxx>
  • Date: Tue, 22 Jul 2014 12:25:20 -0500

ivery> TRICARE Nurse Advice Line Offers Health Care Guidance

07/22/2014 09:22 AM CDT


From a Walter Reed National Military Medical Center News Release

BETHESDA, Md., July 22, 2014 - TRICARE beneficiaries in the continental United
States, Alaska and Hawaii can now access the Nurse Advice Line to receive health
care guidance and advice.

The service, launched in April, offers professional help by phone at a moment's
notice, officials said.

"Our mission at Walter Reed National Military Medical Center is to provide
patient-friendly access to high quality health care for all we are privileged to
serve -- service members and their families [and] our retirees and their
families," said Army Brig. Gen. (Dr.) Jeffrey B. Clark, the medical center's
director. "The Nurse Advice Line provides patient-friendly access to
high-quality medical information, guidance for self-care, and appointments, if
necessary, for those we are privileged to serve. This is a benefit for our
patients and for our mission success."

The Nurse Advice Line is manned by a team of registered nurses -- available 24
hours a day, seven days a week -- prepared to answer questions about a variety
of acute health care concerns. A nurse will help beneficiaries decide whether
self-care or seeing a health care provider is the better option, officials

Beneficiaries are routed to the appropriate nurse, who will follow up when
necessary or requested. Same-day appointments with a primary care manager are
available for TRICARE Prime beneficiaries who are enrolled at military treatment

If a same-day appointment is not available, officials said, the Nurse Help Line
will redirect the beneficiary to the closest urgent care center without any
point-of-service co-pays.

The Nurse Advice Line is available to TRICARE beneficiaries using TRICARE Prime,
TRICARE Prime Remote, TRICARE Prime Remote for Active Duty Family Members,
TRICARE Standard and TRICARE Extra, TRICARE Reserve Select, TRICARE Retired
Reserve, TRICARE Young Adult and TRICARE For Life.

To contact the Nurse Advice Line, call 1-800-TRICARE (1-800-874-2273) and select
Option 1 for help with urgent care questions and needs.


Related Sites:
Walter Reed National Military Medical Center
g==&&&102&&&http://www.tricare.mil/?source=GovDelivery> TRICARE

SOURCE:  American Forces Press Service News Release at





Webinar:  Understanding the TRICARE Claims and Appeals Process 


TRICARE and Military OneSource are co-hosting a webinar to educate TRICARE
beneficiaries about the TRICARE claims and appeals process. The webinar will
take place on Thursday, July 31, 2014 at 1:00PM EST. 

To sign up, go to  <https://www2.gotomeeting.com/register/811213674>
https://www2.gotomeeting.com/register/811213674. Registration is on a
first-come, first-served basis and is limited due to system capacity.
Participants must avoid sharing personal health information when asking a

Providers and TRICARE beneficiaries file claims for TRICARE to pay for covered
services or supplies provided by civilian providers. Appeals occur when a
provider or beneficiary requests reconsideration of coverage, authorization or
claims decision.

The presenter for this webinar is Ms. Francine Forestell. Ms. Forestell works
for the Defense Health Agency in its Communications Division. Her primary
responsibility is customer service support, assisting beneficiary and others in
understanding the TRICARE benefit. She has 12 year of experience in this role
and served 23 years as an Army Nurse Corps Officer.

This webinar discusses the TRICARE claims and appeals process. You may submit
your questions to our presenter before the webinar by sending an email to
MOSWebinars@xxxxxxxxxxxxxxxxxxxxx <mailto:MOSWebinars@xxxxxxxxxxxxxxxxxxxxx>  

To get more information about TRICARE claims or appeals, visit
<http://www.tricare.mil/claims> http://www.tricare.mil/claims.

SOURCE:  TRICARE News Release at





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